Motoring Discussion > pre paid servicing. Tax / Insurance / Warranties
Thread Author: Zero Replies: 109

 pre paid servicing. - Zero
BMW have been in touch offering a pre paid servicing deal

Three years, 36k miles

S1 - Oil Service 1. labour, Engine Oil, Micro Filter, Oil Filter, Standard Scope

S2 - Oil Service 2, Labour, Air Filter, Engine Oil, Micro Filter, Oil Filter, Spark Plugs, Standard Scope

A1 - Brake Fluid


£906.75 - Good deal or not?


 pre paid servicing. - Old Navy
I got five services for £500, slightly smaller car though. This is a Honda UK scheme not linked to any dealer.
Last edited by: Old Navy on Mon 27 Nov 17 at 16:18
 pre paid servicing. - No FM2R
In their favour, or they wouldn't offer it. How much do they say that you are saving?

I suspect its down to the detailed scope of what they will do for each service, which they will no doubt follow to the letter.

As opposed to what you might achieve doing each one individually, removing those barely used bottles from the bill, and generally hassling them into good service.
 pre paid servicing. - Old Navy
The Honda scheme is specific to the car, not the owner, in theory the car should be worth a little more if sold with an unexpired service plan.
 pre paid servicing. - Zero
just done a quick and dirty calc. I could get all the service parts for that scope and BMW spec for £435. BMW labour rates per hour in surrey are about 180 quid. So 3 hours = £540 quid

Total "value" is therefore around £975
 pre paid servicing. - No FM2R
A saving of £69 over three years for committing yourself and presumably paying in advance? I'd be giving that a miss.

I can't see that they'll be putting their prices up significantly in the next few years, which is about the only other argument I can see they could use.

And it would be most unwise of them to suggest that they might, what with it discouraging new car buyers and all.
 pre paid servicing. - No FM2R
p.s. They are always trying to increase their profits.

How do you improve your profit on a deal already done? Actually do less work or use less parts.

How do you improve your servicing revenue (and thus profit) on work not contracted? Offer more for less.

Where would you rather be?
 pre paid servicing. - tyrednemotional
What's the service interval on yours, Z?

Value will depend on how many services you actually get within the plan (though I suspect you will probably be mileage, rather than interval led, and will accrue the 2 you have set out.)

5 years/50,000 miles on my X1 was roughly half that cost (list for the plan - it was finally bundled in as part of the overall deal)
Last edited by: tyrednemotional on Mon 27 Nov 17 at 16:48
 pre paid servicing. - Zero
>> What's the service interval on yours, Z?

Its condition based servicing, but about every 18k on average i guess. My annual mileage is around 14 - 16k pa.
 pre paid servicing. - tyrednemotional
TBH, it looks fairly expensive (at least compared with my 5 year deal) but as everyone else says, you will want main dealer service, so it simply needs playing against their individual list price. I'm assuming this is the BMW plan (that you can notionally at least have done at any dealer) rather than a dealer offer.

I note that they seem to have gone to 3 year/36k from the start of this year, rather than the 5 year/50k I have. bundling it into the overall negotiations eventually made it a bit of a no-brainer for me.
 pre paid servicing. - Manatee
No doubt they have a price list for the services (today's prices) so you can compare.

To Duncan's point, whether it's a rip-off is irrelevant - you will want dealer servicing so all that matters is the difference between à la carte and prix fixe.

The Mazda dealer wants £599 for the first 3 services on the MX-5, or a total of £707 paid for individually. I'm going to try another dealer!

 pre paid servicing. - Duncan
>>
>> £906.75 - Good deal or not?

Two oil change services and a brake fluid change for 900 quid is extracting the wee, isn't it?
 pre paid servicing. - Lygonos
The "after you've bought it" servicing deals invariably look crap - I bet when service time in nigh you can get 10-20% off by shopping around.

The manufacturer incentive ones are typically good but of course are in lieu of a discount of purchase price.

First service (12,500 miles) for my B Class is £68.

No doubt the second one will be a bazillion pounds.
 pre paid servicing. - Old Navy
>> First service (12,500 miles) for my B Class is £68.
>>

That should cover an engine oil and filter change and a brief shining of a torch on the underside. Delete the torch shining if it is washed. :-)
 pre paid servicing. - tyrednemotional
or in Lygo's case, simply a shining of the torch.....
 pre paid servicing. - Zero
>> or in Lygo's case, simply a shining of the torch.....
as long as its charged....
 pre paid servicing. - DP
Mine is going to need its first service at 19k according to the computer. I presume this means the second one will be around the 38k mark, and so conveniently outside of the 36k limit.

I never got offered this service pack formally, but as there's a good chance it would only ever cover the first service (£280 on a pay-as-you-go basis), I was never that fussed about investigating it further.

Last edited by: DP on Mon 27 Nov 17 at 16:43
 pre paid servicing. - PeterS
Without any knowledge of the 5 series at all, or your expected annual mileage that sounds like it could be spectacularly bad value, based on how often (seldom...) my 235i needs servicing. I say needs; my car is effectively on variable servicing. I’ve done 16k miles in 16 months. It’s indicating that it won’t need servicing until 20k miles. On that basis I think the second service could well be called for after 36k miles. Meaning that your £906 could just get you one oil service and a brake fluid change!

If yours is on fixed intervals and you know that you’ll get two services it stil sounds much more expensive than an oil change and ‘major’ service on the Merc, but I’m not sure how much BMW actual charge. To put it in context, our A3 is serviced every 9k miles and in 34k miles it’s had 3 services plus brake fluid in our ownership, and an oil change before we got it. The oil services are £189 and the major ones around £300 from memory. So it’s 4 service plus brake fluid are about the cost of the two for the BMW!
 pre paid servicing. - Arctophile
I have BMW Service Inclusive on my BMW 118, it seemed good value at the time.

They seem to have reduced the coverage from the 5 years / 50,000 miles option that I bought to 3 years / 36,000 miles now.

Is the quoted price correct? It is listed as £399 on BMW's website.

tinyurl.com/ycmkx3kq
 pre paid servicing. - Zero
Indeed it is. There is however no link from the BMW service exclusive site to a way to purchase it.
 pre paid servicing. - tyrednemotional
....and this page seems to imply it should be £399

www.cooperbmw.co.uk/our-services/service-and-repair/bmw-service-inclusive/
 pre paid servicing. - R.P.
The "TLC" three year package on my 2015 320 was £500.00 - that was a no-brainer. I was told when I bought the 335 that there was noting available on it. £900 seems to be rather a lot. As was pointed out to me with the 320 (as my annual mileage was high then) it was well worth it.
Last edited by: R.P. on Mon 27 Nov 17 at 17:39
 pre paid servicing. - Arctophile
There used to be a more expensive option that included things such as clutch, brake pads & wiper blades. I don't see that listed now.
 pre paid servicing. - Falkirk Bairn
BMW seem to be changing from 2 yrs/approx 20K miles to annual 10/12k miles.

Known problems with 1.5 3 cylinder models & chains on 4 cylinder diesels
 pre paid servicing. - Lygonos
I know a BMW tech with about 15 years experience.

He says he'd take the 3 litre turbodiesel any day but would walk from all of the 3 and 4 cyl engines they currently make.
 pre paid servicing. - The Melting Snowman
>>He says he'd take the 3 litre turbodiesel any day

That is a fine engine, a friend has one in his 535d although he has had some problems with it, fortunately under warranty.
 pre paid servicing. - Hard Cheese
>> >>He says he'd take the 3 litre turbodiesel any day
>>
>> That is a fine engine, a friend has one in his 535d although he has
>> had some problems with it, fortunately under warranty.
>>

The B37, B47 and B57 diesels and the B33, B48 and B58 petrols are 3, 4 and 6 cyl engines sharing common architecture and components (bore and stroke, bore centres, con rods,,bearings, cam drives etc). Difficult to see how they can vary much in quality and reliability.
 pre paid servicing. - Lygonos
>>The B37, B47 and B57 diesels and the B33, B48 and B58 petrols are 3, 4 and 6 cyl engines sharing common architecture and components

That's as maybe, but the smaller engines work proportionally harder, the engine balance differs, and ancillaries such as turbos (one or two), EGR valves, etc are going to have different working environments.

Not sure how much variation there is in oil sump capacity either or if oil degradation is faster/slower in the smaller engines.

 pre paid servicing. - Pat
If you had bitten the bullet and tied Fifi Mk 2 to the back bumper and let her run behind, you could have had a V90 with a free service plan for 3 years thrown in....we did!

Pat
 pre paid servicing. - Bobby
Seems crazy to pay for this in advance - you are not going to get any benefit of it for at least 12 months.
Hope not, but what if car is written off or you change car or whatever.

Too many variables for me to be handing BMW my dosh in advance
 pre paid servicing. - PeterS
That BMW Service Inclusive Page is quite interesting in that it seems to say that you can buy the package at any time up to the first service. I’m sure it used to have to be bought with the car? But this wording is pretty clear...

“How much does Service Inclusive cost?

The models below have Service Inclusive available at the prices shown up until the vehicle's first service (prices applicable from 1 January 2017).”

They only want £299 for a 1/2 series...and it doesn’t seem to be engine dependent, so the price for a 36k mile pack for a 3 cylinder 114i is the same price as a 6 cylinder 240i...
 pre paid servicing. - Robbie34
I paid £500 for five years service for my Honda CR-V when I bought it.
 pre paid servicing. - bathtub tom
Who's the deal with? If it's with the dealer and they go bust in the three years, what happens then?
 pre paid servicing. - Arctophile
>> Who's the deal with?

The deal is with BMW you can use any authorised BMW dealer.
 pre paid servicing. - Bromptonaut
Got '2 years free servicing' with the Skoda as a freebie if I took finance. Took minimum amount for shortest term so only cost a few quid interest. Got one major and one minor service plus MoT and brake fluid service. Chose not to renew after second service (in less than two years as I do too many miles). However when they rang me 'drumming up business' in September the brake fluid service was due. They booked me in for that (and new rear pads) but I forgot fluid change was in package and paid for it as cash customer. When I twigged they wouldn't refund me.

After I got a bit 'assertive' they agreed I could claim some unclaimed services etc on a previous owners contract. I accepted that as a compromise but made sure offer was in writing.

I guess they discount their rates in exchange for guaranteed business.

I will decline any future offer and play them off agianst either a VAG specialist in area or Skoda dealers in other nearby towns.
 pre paid servicing. - Hard Cheese
I've got the 5 year, 50k package, can't recall the cost, very worthwhile, reassuring and adds some value to the car if selling while it's still valid. I'd have done a deal on it when buying the car though would def have it on a new 540i.

Are you sure it's over £900 for 3 years and 36k? That sounds like around double what it should be, unless it includes wear and tear items perhaps.
Last edited by: Hard Cheese on Tue 28 Nov 17 at 01:53
 pre paid servicing. - smokie
Bought my GM (Vauxhall Ampera) at the auctions, 15 reg, which has to be serviced by an Ampera specialist to maintain the 8 year electrics and drivetrain warranty. Qualified service centres are Wimbledon or Wantage. Wantage has had my business so far and seem pretty good - backed up by "tales from the Ampera forum"

The dealer convinced me that a three years service plan would be good (3rd. 4th & 5th service). Looking at the service costs there wasn't much in it so, for the first time in my life, I've gone with it. It was somewhere about £500 for three annual services.
Last edited by: smokie on Tue 28 Nov 17 at 09:12
 pre paid servicing. - Duncan
I simply don't get this. I do less than 15,500 miles a year, so that means one service a year.

MB Service Plan is £35 a month = £420 a year. No way! An 'A' service is £270, a 'B' service is £350, so why would I go for the service plan?

tinyurl.com/yal5qo98
 pre paid servicing. - Zero
I shall decline their kind offer, and go for PAYG. Im a bit stuffed for playing one dealer off against another as all my convenient dealers are in the same group.
 pre paid servicing. - PeterS
Based on their pricing, I’m not surprised. However I was interested enough to email BMW customer service quoting the wording on their website to see if I can buy a service package for £299 as long as the car hasn’t needed a service yet, and if so how... will keep you posted!
 pre paid servicing. - Hard Cheese
Re playing off one BMW dealer against another, call an inconvenient one, they may give you a stick to beat your local one with.

There is BMW Service Inclusive and BMW Service Inclusive Plus, the latter includes brake pads and discs, front and rear pads and discs would eat well into £900. Perhaps that is what you have been quoted for?

Have you put your reg and mileage into this page?

www.bmw-service.co.uk/service_packs
 pre paid servicing. - Hard Cheese
To add to the above BMW Service Inclusive includes MOT protect:

".. in the unlikely event your BMW fails its first, second or third MOT, MOT Protect will ensure repairs, replacements and labour are covered on a long list of key items from electrical and lighting equipment to steering and suspension."

So there's an element of warranty in there as well.

 pre paid servicing. - Zero

>> There is BMW Service Inclusive and BMW Service Inclusive Plus, the latter includes brake pads
>> and discs, front and rear pads and discs would eat well into £900. Perhaps that
>> is what you have been quoted for?

I listed what was included,

>>
>> Have you put your reg and mileage into this page?
>>
>> www.bmw-service.co.uk/service_packs

yes, its just wants you to contact your dealer.

 pre paid servicing. - Hard Cheese
>>
>> yes, its just wants you to contact your dealer.
>>

Have a look here:

m.bmw.co.uk/en_gb/bmw-ownership/servicing-and-repairs/servicing/service-inclusive

It should be £399 it seems ...

EDIT: And there is/was a discount if bought within a month of registration.
Last edited by: Hard Cheese on Tue 28 Nov 17 at 13:06
 pre paid servicing. - Bill Payer
>> I simply don't get this. I do less than 15,500 miles a year, so that
>> means one service a year.
>>
>> MB Service Plan is £35 a month = £420 a year. No way! An 'A'
>> service is £270, a 'B' service is £350, so why would I go for the
>> service plan?
>>

Because those prices don't include air filter(s), fuel filter (or plugs on a petrol), brake fluid and ATF change. That B service price is quite low (for a dealer) too.

I looked at a GLC220d B service for someone the other day and the Mercedes MyService online price was over £900.
 pre paid servicing. - VxFan
>> Wantage has had my business so far and seem pretty good.

Bellingers? I've been using them for years. On the whole, yes they're pretty good.
 pre paid servicing. - PeterS
>>
>> Bellingers? I've been using them for years. On the whole, yes they're pretty good.
>>

Is that the Vauxhall garage near the centre of Wantage? I’m sure we used to stop there for petrol sometimes with my grandparents (they lived in Longworth) though we are going back almost 40 years probably!
 pre paid servicing. - smokie
Yes, Bellingers. They are near the Williams facility. Always feels like the middle of nowhere when I've been there, I've only had waiting appointments (one was about 2 hours) to get warranty work done. I could have had a courtesy car but they were all booked out for weeks. They said there's nowhere really to walk to, but they have customer WiFi and a decent coffee machine :-)
 pre paid servicing. - VxFan
>> Yes, Bellingers. They are near the Williams facility.

It's a shame their F1 museum is only open on certain days, and you have to book ahead, otherwise that could have passed a couple of hours while you waited.

I got chance to look around it (for free) a few years ago when a mobility event was being held there.
 pre paid servicing. - VxFan
>> Is that the Vauxhall garage near the centre of Wantage? though we are
>> going back almost 40 years probably!

That was probably when they were in Mill Street in Wantage. they moved to Grove in 1989, IIRC.

EDIT for those anoraks, here's a bit of history about them - tinyurl.com/ychwqdq9 (links to the Oxford Mail newspaper)

>> They said there's nowhere really to walk to

There's a pub just down the road called The Volunteer.
Last edited by: VxFan on Tue 28 Nov 17 at 10:44
 pre paid servicing. - PeterS
Thanks! Yes, it was definitely pre 1989; they moved to Yorkshire in 1986. It was post 82 though, as I remember they had a Maxi at the time - UJO514X - in a revolting dark brown. That replaced a beigey Maxi with a far more appropriate, for a grandad, registration that began GRD. Can’t remember the rest of that one though :(
 pre paid servicing. - Runfer D'Hills
I wonder how the size of a modern Mini compares with an old Maxi?
 pre paid servicing. - PeterS
Let me just google that for you... ;)

Maxi 4,039mm long and 1,626 wide (not clear if that’s with or with wing mirrors, but they were tiny anyway!)
MINI 3,982 long and 1,727 wide (without wing mirrors)

I know which had more space inside!!
Last edited by: PeterS on Tue 28 Nov 17 at 11:10
 pre paid servicing. - Runfer D'Hills
Thanks Peter. It really is great to have "people" to do things for you...

Couldn't just cast your eye over my tax return too when you have a moment, there's a good chap !?

;-))
 pre paid servicing. - PeterS
:)
 pre paid servicing. - Boxsterboy
I thought BMW were moving away from extended servicing based on the number of engines going pop? I would want my oil changed yearly/10,000 miles which is why we ruled out a similar offering when Mrs BB bought her BMW 220i Gran Tourer
 pre paid servicing. - PeterS
Mines a 2016 registered car and is still on variable servicing,though it might have changed recently?
 pre paid servicing. - Hard Cheese
They still offer condition based servicing.

Peter, put your details in the link I posted above, this says "BMW Service Inclusive can be purchased at any point up until the vehicle's first service."

My M135i had it's first service under Service Inclusive in Feb at 18 months, 12k miles, I think down to some relatively short local journeys.

Our 2005 120i has been serviced pretty much when the on board system advises (sometime a little early) and is going strong at 105k miles, runs sweetly and doesn't burn any oil.
 pre paid servicing. - PeterS
Strange, if I do that it pulls up the right car but just says:

YOUR SERVICE OPTIONS.
Our records show your BMW doesn't have a Service Pack, but it's less than 3 years old and covered by MOT Protect.

Our BMW Authorised Retailers aim to offer nothing but the best service so you can rest assured your BMW is in good hands. What’s more; in the unlikely event your BMW fails its first MOT, MOT Protect will ensure repairs, replacements and labour are covered on a long list of key items from electrical and lighting equipment to steering and suspension.

To find out more about your service options or to request a service, contact your local Retailer.

I’d have no concerns about following the CBS schedule though; the old E30 325 Touring I had a while back had a rudimentary version of it (using coloured lights green/amber/red and a mix of oil/inspection 1/inspection 2 services). It was a 1988 car and had done 167k Miles by the time I bought it in 2006/7 and the engine was perfect :)

 pre paid servicing. - Hard Cheese
>> Strange, if I do that it pulls up the right car but just says:
>>
>> YOUR SERVICE OPTIONS.
>> Our records show your BMW doesn't have a Service Pack, but it's less than 3
>> years old and covered by MOT Protect.
>>
>> Our BMW Authorised Retailers aim to offer nothing but the best service so you can
>> rest assured your BMW is in good hands. What’s more; in the unlikely event your
>> BMW fails its first MOT, MOT Protect will ensure repairs, replacements and labour are
>> covered on a long list of key items from electrical and lighting equipment to steering and
>> suspension.
>>

That's correct, it's covered by MOT Protect during it's 3 year warranty.

EDIT: Mine says:

--

Your service options.

Good News!

Our records show your BMW is less than 3 years old and is covered by BMW Service Inclusive with MOT Protect.

BMW Service Inclusive lasts for 5 years or 50,000 miles (whichever occurs first) and covers the cost of your vehicle’s comprehensive servicing requirements.

Our BMW Authorised Retailers aim to offer nothing but the best service so you can rest assured your BMW is in good hands. What’s more; in the unlikely event your BMW fails its first, second or third MOT, MOT Protect will ensure repairs, replacements and labour are covered on a long list of key items from electrical and lighting equipment to steering and suspension.

To find out more about your service options or to request a service, contact your local Retailer.

--


Last edited by: Hard Cheese on Tue 28 Nov 17 at 13:02
 pre paid servicing. - Hard Cheese
Z, did you see the link above saying that this should be £399 for a 5er?
 pre paid servicing. - Zero
Yes, that will be where I wrote" It says contact your dealer"
 pre paid servicing. - Hard Cheese
>> Yes, that will be where I wrote" It says contact your dealer"
>>

No, this link:

m.bmw.co.uk/en_gb/bmw-ownership/servicing-and-repairs/servicing/service-inclusive


It says £399 for a 5-Series.
Last edited by: Hard Cheese on Wed 29 Nov 17 at 13:24
 pre paid servicing. - Zero
>> It says £399 for a 5-Series.

YES YES YES YES YES Its the same page that has been linked to repeatedly in this thread.
Last edited by: VxFan on Wed 29 Nov 17 at 14:01
 pre paid servicing. - PeterS
BMW customer services replied to my email...encouraging perhaps that they’ve upgraded my car ;)

Good afternoon Peter

Thanks for getting in touch about purchasing a Service Inclusive packs for your BMW M2.

I would like to confirm that this can’t be purchased online, only through visiting a BMW Centre or by calling our Customer Information team on 0800 325 600.

I hope this information is of use to you, but if there’s anything else I can help you with please get back in touch.


Which would imply that your dealer ought to honour the £399 price. Making them so so is another matter... Unless what they are pushing is the dealer chain offer not BMWs?
 pre paid servicing. - Zero
>
>> Which would imply that your dealer ought to honour the £399 price. Making them so
>> so is another matter... Unless what they are pushing is the dealer chain offer not
>> BMWs?

It does appear to be a dealer chain offer, I can see why they make the BMW one so difficult to get.
 pre paid servicing. - Hard Cheese

>> It does appear to be a dealer chain offer, I can see why they make the BMW one so difficult to get.
>>

No, the page I linked to is a BMW UK page and you can purchase that product through the dealer.
 pre paid servicing. - Zero
I give up, I truly truly give up. I cant count the number of times I and others said on here "the page(s) tell you to contact your dealer"
 pre paid servicing. - Hard Cheese
Are you being deliberately obtuse - it costs £399, not £900, and you can buy it if you want, of course you have to contact the dealer to do so.

 pre paid servicing. - Zero
Last edited by: VxFan on Thu 30 Nov 17 at 02:21
 pre paid servicing. - Hard Cheese
Last edited by: VxFan on Thu 30 Nov 17 at 02:21
 pre paid servicing. - Pat
Should have bought a Volvo:)

Pat
 pre paid servicing. - Zero
the doors bend apparently
 pre paid servicing. - Pat
Yes, but a litle man from AXA repairs them ever so quickly:)

Pat
 pre paid servicing. - Duncan
>> Should have bought a Volvo:)
>>
>> Pat
>>

He's not THAT old.
 pre paid servicing. - Hard Cheese
>> >> It says £399 for a 5-Series.
>>
>> YES YES YES YES YES Its the same page that has been linked to repeatedly
>> in this thread.
>>

Hmm, just trying to help you ...

The BMW GB info should be correct and a 3 year 36k service package is a no brainer at £399 IMO, though you should get a discount on that if you buy within a month of the car being registered rather than simply anytime before it's first service.

So have you asked why they have quoted £900 + when it should be £399?
Last edited by: VxFan on Thu 30 Nov 17 at 02:31
 pre paid servicing. - Zero
I don't mind you trying to help, but not when you reiterate stuff that has already been covered. By email yes, have yet to get a reply. There will be a phone call on Friday if there is no response. I'm off to Bath Xmas market tomorrow.
 pre paid servicing. - Hard Cheese
Last edited by: VxFan on Thu 30 Nov 17 at 02:20
 pre paid servicing. - Old Navy
Last edited by: VxFan on Thu 30 Nov 17 at 02:21
 pre paid servicing. - PeterS

>>
>> 2/ I was the only person to post that link.
>>


In Z’s defence (!!) I think Tirednemotional and Arctophile linked to the £399 offer the day before you posted, and Z pointed out you couldn’t buy it from that page. It said contact the dealer, who’d already offered him a £900 deal...
 pre paid servicing. - Hard Cheese
It's a different link Peter.

 pre paid servicing. - tyrednemotional
>>It's a different link Peter.


...no it isn't - (well, it is, but it's simply the mobile version of the link Arctophile put up).

Mine was a different link (specifically a dealer one) intending to reinforce the message.

Keep it up though old chap, I'm sure the penny hasn't yet quite dropped with Z yet that it should be £399.

;-)
 pre paid servicing. - Zero
Last edited by: VxFan on Thu 30 Nov 17 at 02:19
 pre paid servicing. - VxFan
I've just gone through this thread and removed a few posts.

A few examples were personal insults, petty arguing, swearing, deliberate misspelling of words to avoid the swear filter, etc.

Now grow up please and play nicely.

Vx.
 pre paid servicing. - Hard Cheese
A simple acknowledgement of what he was being told would have helped, "It's £399 and cheaper still if purchased in first month" ... "Ok thanks I'll call the dealer" ...
 pre paid servicing. - PeterS
>> A simple acknowledgement of what he was being told would have helped, "It's £399 and
>> cheaper still if purchased in first month" ... "Ok thanks I'll call the dealer" ...
>>

Not being difficult, but that’s how I interpreted his response to the £399 deal just 4 minutes after Arctophile posted it. He knew it should be £399, but his dealer quoted £900. Admittedly I just assumed he was in the process of following up, but not unreasonable I don’t think!

More importantly, I need to know how to get BMW to replace mine with an M2, since that’s what their customer services team seem to think it is. I’ve clearly been delivered the wrong car :)
 pre paid servicing. - Hard Cheese
Peter, I interpreted that comment as he thought the £399 option should be purchased online.
Last edited by: Hard Cheese on Wed 29 Nov 17 at 22:36
 pre paid servicing. - Old Navy
I suspect these pre paid service plans are designed to increase footfall in the showroom. Apart from trying to flog you non service items like aircon checks and top ups it gives the sales team a chance to show you the shiny new models.
 pre paid servicing. - Zero
To be fair to the dealer, they have been nothing more than a money grabbing bunch ever since I arrived to get the car

I had to sit through 30 minutes declining offers of extra special extended warranty, alloy wheel insurance, upholstery insurance, bird poo insurance, minor dent insurance, tyre damage insurance, and gap insurance, that in total came to about £3.5k before i got the keys,

And now they hit me with a service package 2.5 times more expensive than the BMW one.
Last edited by: VxFan on Thu 30 Nov 17 at 02:30
 pre paid servicing. - Lygonos
Is this the same dealership that sold you the car at £X,000 discount via drivethedeal?

I haven't heard from the Merc dealer since I bought my B-class but they know I live 250 miles away and I can't drive to them :-)

The were very efficient and communications were excellent throughout the process.
Last edited by: Lygonos on Wed 29 Nov 17 at 16:39
 pre paid servicing. - Zero
>> Is this the same dealership that sold you the car at £X,000 discount via drivethedeal?

Yes
 pre paid servicing. - Bobby
>>since I bought my B-class but they know I live 250 miles away and I can't drive to them :-)

Assume you didn’t drive it home in one go/ day????
 pre paid servicing. - Zero
The Durcacel bunny delivered it.
 pre paid servicing. - rtj70
>> The Durcacel bunny delivered it.
>>

Yes, on a low loader.
 pre paid servicing. - Lygonos
Yep - free delivery on low loader.
 pre paid servicing. - rtj70
Of the last 4 cars, three of them delivered to my home address on a low loader. Delivery distance more than 100 miles so no option for them. The other was from a local dealer (Still a company/lease car) so I drove there and dropped off the other car and got the new one.

Last one was delayed - low loader was rear-ended on the way to collect my car in the North East... new low loader needed.
Last edited by: rtj70 on Thu 30 Nov 17 at 00:55
 pre paid servicing. - MD
Last edited by: VxFan on Thu 30 Nov 17 at 02:29
 pre paid servicing. - madf
Serves you right for buying an overpriced German car..

My Jazz pre paid plan £500 for 5 years was excellent...

Buy a car from people who believe in service and not screwing the gullible :-)
 pre paid servicing. - Old Navy
X2

My five year £500 service plan works well. I will flog the motor before the sixth (expensive) service.
Last edited by: Old Navy on Wed 29 Nov 17 at 19:29
 pre paid servicing. - Zero
>> Serves you right for buying an overpriced German car..
>>
>> My Jazz pre paid plan £500 for 5 years was excellent...

And ran out 10 years ago

You were overcharged for a wheely bin.


 pre paid servicing. - DP
Hmmm, £299 for 3 yrs/36k could be tempting, although whether it is of value depends if I can get the second service in before 36k.

I've just looked at the phone app to get the current service info from the car.

Current mileage: 9103.09 miles

Condition Based Services:

Engine oil. Service in 9320.56 miles or 2019-02

So, first service at 18,500 miles (ish)

Extrapolating that to the second service (if it works that way), it will fall at 37,000 miles, just outside of the plan.

It's almost tempting to take the plan, and just drive the car really hard from about 30,000 miles to bring the service interval down. £299 for two services is great value, but £299 for one isn't.

Last edited by: DP on Thu 30 Nov 17 at 09:24
 pre paid servicing. - Arctophile
The service indicator starts to prompt you for a service with 1k miles to go (i.e. the indicator changes colour & shape). I have certainly had mine serviced 500 miles early using the service plan.

I am not sure how early you could actually get the second service done.
Last edited by: Arctophile on Thu 30 Nov 17 at 10:02
 pre paid servicing. - Hard Cheese
Two points DP;

Check that the £299 includes M Performance models. There is an asterix against 3/4/5 etc saying that it includes M Performance though not against 1/2/X1.

You can buy it right up until your first service is due, of course it may have gone up in price by then though you may have a better idea of your mileage patterns by then.
 pre paid servicing. - PeterS
I’d guess that I drive mine harder than most, albeit with no really short journeys and little heavy traffic and the first service interval has still increased from, I think, 18k miles originally to 21,300 now. I suspect you’d probably have so do a lot of stop start driving in town to really drag the interval down, so difficult to do in reality unless that’s your normal driving environment, in which case you wouldn’t have the problem!
 pre paid servicing. - Old Navy
How do these variable service interval systems work? Do they use an engine oil quality sensor?
 pre paid servicing. - PeterS
My understanding is that the CBS system tracks oil life through mileage, fuel consumption, number of cold starts and information about oil quality from a sensor located in the sump. It also tracks replacement of cabin air filter , brake pads, condition of the brake fluid, spark plugs, and, with diesel engines, the diesel particulate filter. I imagine most of these are purely time based though.
 pre paid servicing. - Zero
Just logged onto the virtual cockpit, its telling me the next oil change is in 29k miles. Did a 200 mile motorway trip today, thats a 20% chunk of its mileage to date, so clearly its using some of those use type parameters you stated.

that 29k will come down when a few more shopping trips are thrown into the mix.
Last edited by: Zero on Thu 30 Nov 17 at 23:01
 pre paid servicing. - rtj70
I can provide my experience to date for a VW product.

My car has now done just over 1000 miles. For the initial 400 miles I did some shortish motorways journeys to explore the car, get a feel for it etc. But a lot were local miles so a lot of stop start.

Before last weekend the online estimate of oil change was suggesting it would need a service a lot sooner than I expected. Days before next service had dropped to 551 and mileage 14600. After a motorway journey last weekend (400+ miles) it is not saying oil service at 17400 miles and 674 days. So it is certainly variable.
 pre paid servicing. - Duncan
>> After a motorway journey last weekend (400+ miles) it is not saying
>> oil service at 17400 miles and 674 days. So it is certainly variable.
>>

I suspect you mean 'now' and not 'not'?

Obvious, shirley?
 pre paid servicing. - rtj70
Indeed... and just checked it this very second and it now says oil service in 16900 miles and 652 days.
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