Motoring Discussion > Citroen C5 II - Are belts covered under warranty?	Tax / Insurance / Warranties
Thread Author: Dieselboy	Replies: 24

New Fri 18 Nov 11 22:08   Citroen C5 II - Are belts covered under warranty? - Dieselboy

Just had my 58 plate C5 in to investigate a squeaky noise. Turns out to be alternator pulley that is seizing and making the belt slip. Garage say they have to get authorisation from Citroen for the belt as it's a consequential item. Surely if item A fails and takes item B with it, they should both be covered under warranty? I feel I know the girl on service reception better than Mrs DB... Reply to this message | Report message

New Fri 18 Nov 11 22:19   Citroen C5 II - Are belts covered under warranty? - Meldrew

If it is squeaking it isn't damaged, yet. I can't think a belt is that expensive and a lot of things aren't in the warranty, bulbs and wiper blades come to mind. Reply to this message | Report message

New Sat 19 Nov 11 19:37   Citroen C5 II - Are belts covered under warranty? - VxFan

>> I can't think a belt is that expensive An alternator belt for my Mk3 Cavalier was something like £30 or £40 over 10 years ago. Probably nearly double that now. Reply to this message | Report message

New Fri 18 Nov 11 22:35   Citroen C5 II - Are belts covered under warranty? - Stuu

Id be rather suprised if they didnt cover the belt - its not a big ticket item and to compound the issues the customer is already having by asking for money for a small part would be a very poor customer relations decision. Seems unlikely they would go there tbh. I remember when the wifes Sirion went in for new pads and they called and said it needed new discs too, I assumed I was to pay for them - not so, Daihatsu coughed for the discs and there was no sharp intake of breath by the service reception behaving like they were doing contract negotiations, they just went ahead and did it. Reply to this message | Report message

New Sat 19 Nov 11 00:28   Citroen C5 II - Are belts covered under warranty? - Manatee

Tell them it should be covered because, not in spite of, being consequential. If the cam belt broke in warranty and bent all the valves, would they just replace the belt? Doesn't say much for the dealer - if they had any customer empathy at all, they'd replace the belt and have any argument with the manufacturer in private. Reply to this message | Report message

New Sat 19 Nov 11 05:38   Citroen C5 II - Are belts covered under warranty? - Iffy

...they'd replace the belt and have any argument with the manufacturer in private... Agreed. I think any warranty claim is only approved reluctantly by the manufacturer. But as you say, the customer shouldn't be drawn into the negotiations. Reply to this message | Report message

New Sat 19 Nov 11 07:18   Citroen C5 II - Are belts covered under warranty? - Meldrew

I think OP is talking about an alternator belt, not a cam belt. Big difference! >> Reply to this message | Report message

New Sat 19 Nov 11 07:20   Citroen C5 II - Are belts covered under warranty? - Iffy

...Big difference!... The warranty process is the same. Reply to this message | Report message

New Sat 19 Nov 11 06:59   Citroen C5 II - Are belts covered under warranty? - ....

I'd look for another dealer DB as has been suggested. We've had warranty work carried out on our German registered Citroën at a small UK dealer no questions, no haggling, just done. Reply to this message | Report message

New Sat 19 Nov 11 07:47   Citroen C5 II - Are belts covered under warranty? - Dieselboy

Yes, I think for the next thing that goes wrong I'll go a little further afield to a smaller, family dealer. Reply to this message | Report message

New Sat 19 Nov 11 07:55   Citroen C5 II - Are belts covered under warranty? - Meldrew

Good move! For the last 11 years I have put my cars, first a Pug and then a Ford, into small family run official dealerships and have had excellent service. Big enough to know what they are doing and small enough to provide a personal touch. Reply to this message | Report message

New Sat 19 Nov 11 08:04   Citroen C5 II - Are belts covered under warranty? - Victorbox

A broken belt tensioner on our Corsa C was replaced under warranty and thne drive belt was replaced with it as a matter of course. Reply to this message | Report message

New Sat 19 Nov 11 09:52   Citroen C5 II - Are belts covered under warranty? - Bigtee

The pulley seizing makes the belt slip and thus burns the rubber belt so when it spins freely the belt may have stretched and is now slipping on the pulleys. They should just replace it. Reply to this message | Report message

New Sat 19 Nov 11 20:00   Citroen C5 II - Are belts covered under warranty? - RichardW

Alt belts for C5II diesels are around £25 at dealer prices - half that at factors. Reply to this message | Report message

New Sat 19 Nov 11 22:04   Citroen C5 II - Are belts covered under warranty? - Dieselboy

They said it was £26+VAT, so £31.20. For a belt. Hmm. Reply to this message | Report message

New Sat 19 Nov 11 22:07   Citroen C5 II - Are belts covered under warranty? - Dieselboy

Worries me more that under my ownership it's had - - new rear screen (heater elements not working) - new os headlamp (aim incorrect. Rather than repair they replaced) - new ns front window regulator Is it a sign of French gremlins at work....? Last edited by: Dieselboy on Sat 19 Nov 11 at 22:08 Reply to this message | Report message

New Sat 19 Nov 11 22:14   Citroen C5 II - Are belts covered under warranty? - swiss tony

>> Worries me more that under my ownership it's had - >> >> - new rear screen (heater elements not working) >> - new os headlamp (aim incorrect. Rather than repair they replaced) >> - new ns front window regulator >> >> Is it a sign of French gremlins at work....? >> Naw, run of the mill stuff. Reply to this message | Report message

New Sat 19 Nov 11 23:06   Citroen C5 II - Are belts covered under warranty? - mikeyb

TBH dose not sound like to much over 3 years, but by contrast my C5 has had nothing done under warranty and its 2.5 years old Reply to this message | Report message

New Sun 20 Nov 11 07:31   Citroen C5 II - Are belts covered under warranty? - ....

Our C4 GP has had two pieces of work under warranty, my Volvo S60 had one under warranty. For what we use the Citroën for we're considering buying it when the lease is up. Reply to this message | Report message

New Sun 20 Nov 11 10:48   Citroen C5 II - Are belts covered under warranty? - mikeyb

Actually I should correct - the bonnet catch got stuck open a few weeks back after I filled the screen wash. Called the AA and they sent out a local firm who took the catch apart and greased it up for me. Guy said it was down to the position causing it to get full of crud and the fact that it hadn't been greased at service time. I have to get mine MOT'd before I return it to the lease co - If it passes with no concerns then I might ask them how much they would let me keep it for, as I'm not really sure what to replace it with. The other option is to go bangernomics for a bit - I dont really need a new good car, but just like having one. Reply to this message | Report message

New Wed 23 Nov 11 14:00   Citroen C5 II - Are belts covered under warranty? - Dieselboy

Well, pulley wheel and belt changed. Squeaky noise still there. Technician (? mechanic) said he reckons it's actually from behind the timing belt cover. Car booked back in for 3 days next week for them to (hopefully) accurately diagnose and replace. Pffffftttt. Reply to this message | Report message

New Wed 23 Nov 11 14:49   Citroen C5 II - Are belts covered under warranty? - Bromptonaut

Very similar to our experience with our Berlingo c2009. Noticed a ticking noise. Thought first it was something in a tyre but more careful listening identified it as tracking engine rather than road speed. Local dealer replced auxilliary belt and declared it cured until he did a road test - still there. Investigate under cambelt cover. Turns out idler pulley bearing going causing belt to try and run off crank pulley splines - fortunately pulley design stops this. Belt fraying and causing wear indentations on pulleys. Pulleys, idlers, tensioner and belt all replaced £600+. Been fine ever since. Someday I'll get round to my 100k miles in a Berlingo thread. Not wholly trouble free but it's the first car I've had get to (or near0 that mileage without being flatbedded at least once!! Reply to this message | Report message

New Wed 23 Nov 11 15:49   Citroen C5 II - Are belts covered under warranty? - RattleandSmoke

We got the serpentine belt on the Fiesta for done for £25 including labour and a free bulb. Luckily I had noticed the old one had shredded to pieces just before it would have snapped. Reply to this message | Report message

New Thu 1 Dec 11 07:17   Citroen C5 II - Are belts covered under warranty? - Dieselboy

Well, timing belt, idlers and tensioners all changed yesterday after 3 days without my car. Drive it home and 'bong bong'! ESP/ASR System Faulty message flashing up. It's going back in this morning. They know I Am Not Pleased. Reply to this message | Report message

New Fri 2 Dec 11 15:25   Citroen C5 II - Are belts covered under warranty? - Dieselboy

Brake switch replaced under warranty... Wonder what the next thing will be to go wrong? Reply to this message | Report message