"I tried to phone the on-line number they gave me, but they refused to talk to me because I wasn't the account holder."
This sort of thing makes me furious. I simply do not believe that the bank (or whoever) has not considered the scenario of when an account-holder dies. In any large organisation there must be a constant stream of account-holders' deaths. There must, somewhere, be a protocol for dealing with it. If there is no such protocol, then we have the bank requiring a dead person to come to the phone and speak to them.
I can only assume that the training provided for staff answering the phone must be woefully inadequate.
Last edited by: FocalPoint on Fri 30 May 14 at 17:49
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