I am convinced they have a sensor in the router that knows when I have a huge urgent report to upload.
The router then severs the connection to the exchange.
This is not the first time this has happened when I have a huge file to upload to work.
Their helpdesk says there is a fault at the exchange. Second time in 3 months and its getting annoying.
Unfortunately they were the only ones that could connect me to FTTC when a slot became available on our minuscule cabinet otherwise I would have gone with someone else.
OpenReach had 6 vans and about a dozen workers in the road round the corner last week laying cables. I bet someone is getting FTTH in some of the mansions up the road. I should have stopped to ask them but was already late.
Currently running on 4g at 4mbs and on 85gb left of my allowance!
I'm with John Lewis bb (Plusnet) and have received sterling service from them regarding an intermittent fault - had an Openreach engineer 'ere twice in recent weeks, one chap was here for 2 hours! All's well now.