If you have ever worked in retail and had to deal with the general public then all of the above is "normal" behaviour.
Having left retail almost 20 years ago and now managing IT services to internal customers (people working for the same company as me) this sounds about right. For example "My laptop stopped working, no idea why" - "please tell me why coffee has run out of the keyboard when it was turned over to open the back for inspection" - "No idea how that got there...!"
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