Had sky broadband for about 2 years now, only times it's been down it was an exchange problem that affected all ADSL in the area.
The hardware they supply is not the best quality, EVERY microfilter they have sent us has failed, causing the phone to knock out the internet when it rings but using a second hand BT branded mircofilter we have had no problems. As Rattle said above they won't give you your ADSL details so you have to use the supplied router, although with some models it's possible to extract the details but is against the TOS.
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