Last July 17th we bought a Hotpoint upright tall freezer from Appliances Online.
Last night at 6.30pm it started to bleep at us and when the door was opened every light on the control panel was flashing. The food at the top of the drawers was thawing and we ended up throwing two dustbin bags full into the dustbin.
After looking at the instructions we tried to reset the lights as the motor was still running ok but nothing will switch them off, however the remaining food is still as frozen as it was last night.
I rang Hotpoint this morning and the earliest I can have an engineer call is next Tuesday 14th January, somewhere between 8am and 6pm.
I asked what I was supposed to do with the food still in the freezer and was told I had to photograph every item, including those in the bin, if I wanted to make a claim as the freezer is less than six months old.
I have just spent an hour with my bum facing the sky and face in the bin, displaying it all on the patio table and taking pics....there was a good 3/4 of a green bin full.
Pat
|
