I was talking to an online retailer today about the difficulties of delivering high value product when householders are limited for availabilty at the delivery address. He said that he thought they had solved the problem of people accusing the delivery agent of lying about the time at which they had called and had been unable to get a reply. Simple technical solution - take a photograph of the front door and driveway, add a time stamp as it is uploaded on to the internet. The evidence is there for all to see. They had a few people who still disputed the 'evidence' and accused them of lying and using Streetview pictures. But generally it worked well. Until.....
The customer rang them aggressively complaing that the delivery had not been attempted in the appropriate time slot. The customer was referred to the on line site hosting the picture and the reply came back, "that is not my house, I dont own a silver Mercedes, you obviously have been to the wrong xxxing house." A slow pause, "but the door does look familar and that registration belongs to her boss................."
Now it maybe an apochryphal tale, but it confirms the problems of personalised registration plates
|
