Last year (October) I switched to Scottish Power on a Online Fixed tariff to September 2015.On paper it saved approx £150 pa against my prior supplier (EDF).
Of course rates have fallen significantly since then and I have just changed tariffs to Fixed February 2016 which will save us approx £400pa.
I have stayed with Scottish Power despite the utter incompetence of their customer service: it has taken four phonecalls and two months to just get them to take my Direct Debt for gas (started paying electricity in November). They keep saying "it's sorted" and then nowt happens.. we have arrears of about £500!
I have NOT moved to anyone else as the cheaper suppliers (by about £50pa) have a £60 charge for early cancellation and I expect further tariff falls through the year.. I could have switched to N Power who have no cancellation charges but their customer service is as bad as Scottish Power!
When Tariffs fall, I will switch Scottish Power tariffs or move suppliers IF the new supplier has no early cancellation charges and the annual savings are over£100.
I spent 50 minutes this morning on and off the phone with Scottish Power being cut off once, dialling a phone number they gave (on website) which does not work and going through their website which does not list their new tariffs.. or may do... but their online switching system does not work.
What a shambles.
It is not all bad news. Part of the switching deal was £80 in Love 2 Shop vouchers - spendable at Homebase etc etc etc. They gave me £80 in November and another £80 in December. When I queried the latter, they said it was Love2Shop's mistake and not to bother.... just spend it!!
So if you have not switched recently, big savings to be made. Just be careful if you switch to Scottish Power. (some of the phone people clearly are new -they claim to have recruited 250 in the last year- and are not up to speed).
Of course, I am still waiting for our Gas DD to be taken for the first time in Feb (the backlog of £500 is being spread over the rest of the year's payments.)
Happy days..! :-)
EDIT: I carefully note time/date and name of customer support person for my records...
Last edited by: madf on Wed 4 Feb 15 at 12:06
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