I worked at currys once and if a customer returned a PC that kept crashing they had a great way of fixing it. I asked the manager how do we repair he said something sarcy like I am the PC tech I should know, you just re-image it. I asked don't we test the RAM, power supply, hard drive etc. No we just image it.
What they basically did was just reinstall windows and hope the problem would ago away.
If I did that in my business I would have run out of customers a long time ago!
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