An 8 page letter about my State pension arrived today.
Apparently they had miscalculated my OAP - on line 2 it stated my pension had been recalculated and would be £XXX.yy...........I actually receive £30 per week more through Serps, S2P etc etc.
It was only later I noticed they refererred the £XXX to 2011. Nowhere did it say how much / little the error had been or whether it was in my favour or there's.
Hung on the phone for some 10 mins - the person who answered was very thorough & the INCREASE in my pension would be 23p per week (2011) + inflation backdated 4+ years. So I can look forward to <30p per week & a one-off payment of ~£75.
8 pages telling me nothing when 8 lines apologising, giving the total underpayment & my new State Pension increasing by ~30p per week would have been sufficient.
I have written to complain about the content / standard of the letter, the 8 pages & the fact that it told me nothing! I await a reply in due course.
They say the EU bureaucracy is appalling, I would like to nominate the DWP!
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State Pension error - 8 page letter! new