Dont have much experience here to guide No1 son. His car was parked outside his house on the road and has been hit by a lady in a Fiat 500 who was apparently taking avoiding action from another party who did not stop. Police and Ambulance called. He seems to be getting nowhere - the lady's insurers (Coop) are not accepting liability and his insurer doesnt seem to expect them to. His insurers (Hastings) are trying to refer him to a 3rd party claims handler Auxilis which I am concerned about.
What is his best course of action as being young he is clearly concerned about his insurance premiums and his car is quite old and the repair costs are likely to be a significant chunk of the car's value.
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