After years of hassle free rentals on the latest I came a cropper. Late afternoon flight to the Canaries, huge queues at immigration meant that it was almost dark when I collected the well used and abused 500. I immediately noticed 4 large scratches not on the paperwork, long trudge back to the rental office as the PortaCabin in the parking area was closed. Marked the scratches on paperwork, walk back in dark to rental office, eventually drive away 3 hours after landing !
The first time I’ve never taken comprehensive photos..it was dark and I was alone so no one to illuminate the scene. Every panel had minor scratches and on return yesterday evening two groups of very minor scratches were spotted not on the paperwork. Return to office, fill in ‘accident report’, and receive invoice for €400 today (2x €200) to be debited from my card.
Looking through photos on my phone on the flight home I spotted one close up taken the morning after rental having filled the boot with provisions at a supermarket, and another photo taken 48 hours later of the other area which had been allegedly scraped during my tenure. Both clearly show the scratches were already there.
I hate being ripped off by this company...InterRent ( part of Gold).
Should I inform the broker I used (DoYou Spain) email my photos direct to InterRent as a reply to their invoice, or contact my CDW Insurance company, or just put in a claim?
Note to self: always take a headtorch to illuminate car panels in the dark allowing decent photos to be taken. My bad as they say !
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