I'm really hoping one of the iPhone users on here can stop WWIII in our household.....
Wife has forgotten here Apple account password, reset process should be simple BUT unfortunately she is still logged into her account on her phone and iPad.
It seems that the facility to 'change password' is only available when you aren't logged in, and guess what ..... you can't logout unless you have your password!!
So we are now stuck in a never ending spiral, I've searched google with no luck as no one covers when you are already logged in.
Can any of you guys help??
We have started the account recovery process as that seems to be the only option but we have received an email today saying that they will ring at a very exact time but this is no good as it's during the day time and my wife can not touch her phone while at work (works for the NHS in theatres like myself).
We are at our wits end.
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