>Many, many years ago, a client said they were going elsewhere as the competition were cheaper. We said we would match their pricing. The client was livid, suggesting that if we reduced the prices years ago we would have saved them a fortune.
A point of view I share. My business would be gone.
>>It's also an inflationary practice. A 5% increase on £50k is a lot more money than 5% of £25k.
Only to people who don't pay attention. I've said this about motor insurance and no claims discount for years and years as well as cost of living indexes. I don't care what the gross figure is, I don't care what discount I get. I only care about the figure I must pay. Their calculations are of no interest to me.
Ditto cars, telephone services, utility bills or any other damn thing. Discounts are not my problem, I do not negotiate, I simply want to know the amount payable. And then I walk or I don't walk. That's it.
Last edited by: No FM2R on Wed 9 Oct 19 at 22:25
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