>> Finally got through on the phone and a very helpful lady sorted it out in
>> a few minutes, a new ID did the trick.
I suspect a wait today was inevitable. Civil Service have Xmas Day and Boxing Day as public/bank holidays plus one 'privilege' day which most will have taken as Friday 27. I wouldn't be surprised if building managers preferred it that way as heating etc could be in standby mode from last Tuesday.
Even today it's probably only minimum numbers.
Personally, before kids and again once they were past toddling, I preferred to work 'betwixtmas' and get stuff done without interruption but others wanted time with family and stayed off until new year.
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