>> A lot of places will impose that sort of policy for productivity and discipline irrespective
>> of any perceived security issue.
In the call centres it's security based. They don't want customer details recorded - name, sort code, bank account number, post code etc. A lot of information isn't seen by call centre staff, e.g. all of a secret word - only the letters requested.
We don't subcontract call centres, but I deal with companies that are subcontracted call centres and they have the same access to data that the principal does.
Last edited by: VxFan on Sun 26 Jan 20 at 20:42
|