Nearly all of the servicing of all my cars over many years has been done by small garages.
I have just had my 13 year old car serviced by a main dealer plus free tea and biscuits etc.
I am not familiar with their feedback process but soon became aware of it.
!. Verbal alert this might happen.
2. In writing on invoice.
3. In email today .....Soon you may receive an email....
Just to advise, the scoring used is based on a 9 or a 10 being considered positive, whereas an 8 or less is considered negative. Your Advisor is measured on these scores so it is very personal to them to gain your recognition for a good job or understand how to improve.
I await the survey details.
Is this the normal pestering approach ?
On normal scales I would rate them overall an 8 but is this corporate approach getting too much ?
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Survey of customer satisfaction re car se.. new
Survey of customer satisfaction re car s.. new