>>Certainly banks...
www.theguardian.com/money/2014/jul/04/banks-legal-demands-that-scare-customers
We certainly use an industry expert for most of our issues and have a panel for more general problems.
Of course we have our own solicitors but they never pretend to be another company.
There are lots of solicitors who do basic services very cheaply. A classic example for chasing letters is Thomas A Higgins who send out final demands for a few quid each for loads of businesses.
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