I'm confused when you say that the download option is opening the file (a .pdf file?) in Word.
Whilst Word can certainly open such files, it isn't the best option, and often loses formatting etc. during conversion.
I'd expect to have .pdf files opened (by default) in Adobe Acrobat Reader.
It may well be that (assuming the file is correctly composed with editing capability) you are losing that capability by not opening the file in what is effectively its "native" software.
If that is really what is happening, I'd try opening in Adobe Acrobat. If you haven't got it, it is downloadable free (and I suspect the installation process will make it the preferred reader for .pdf files - if it doesn't that is relatively easily fixed).
If you already have Adobe Acrobat Reader installed, you need to check, and probably change, the defined default program for opening .pdf files.
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