According to my cousin, and I just exchanged messages with her, it is the delivery process which is unreliable.
Apparently packages left on doorsteps will disappear, certainly if it has anything interesting like "Amazon" etc. etc. on it. Even when it hasn't actually disappeared, it is so erratic that it often gets reported as undelivered when it's really just slow. And apparently the returns process for undelivered articles doesn't exist.
However, according to her, there should be no issue buying from Italy, it is selling to Italy that you might wish to think about it.
Let me just say that I am simply passing on a message from her. We have never had issues with stuff sent between us.
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Ebay buying from Italy new
Ebay buying from Italy new