Not much experience of Government Gateway (though I got one once to check my NI record). I do however have experience in the analogous issue of ID for people claiming Universal Credit.
The theory is that the claimant does this using a system called UK Verify. This is hosted by the Cabinet Office but uses commercial providers such a credit referencing outfits, Post Office etc. It uses a combination of ID documents such as passport/driving licence and also address/electoral register and credit record type data.
It's improved a bit over the 14 months or so that I've been on this work but it still has a high failure rate. Sometimes it just hangs; the claimant is left watching what one of my colleagues calls the Windows Tumble Drier for ages. For some cohorts like youngsters with limited address and no credit history, people who've moved around a lot and of course EU migrants there's not enough to go on.
Those people would normally attend an ID interview at the Job Centre. Some will be able to satisfy their Job Coach with documentation. For others DWP uses biographical information:
data.parliament.uk/DepositedPapers/Files/DEP2016-0778/Identity_verification_and_standards_of_evidence_v4.0.pdf
The biographical data there seems similar to the questions posed for you.
During the current crisis Jobcentres are closed except for the vulnerable and all of this is done over the phone.
Last edited by: Bromptonaut on Sat 23 May 20 at 10:14
|
