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SSE Broadband and phone - Any Good?
kings_evans
Posts: 4 Forum Member
hi all,
does anyone out there have any advice about SSE as a Broadband and phone supplier?
was thinking of joining them, im just coming to the end of my deal with talk talk, i like the fibre and anytime calls (inc international) i have, but i also have TT TV which is basically a freeview box with a few extras, i contacted them and said i don't use the TT extras,so i only want to pay for Fibre and anytime calls etc and they cannot get anywhere near the price of SSE ( who are offering Unlimited ultrafast B/B at 78mbs, & anytime calls inc International for £23pm for 18mths!
what do people think? are they worth trying, its the best deal i can find, better than Sky, BT, Plusnet etc
thanks in advance
does anyone out there have any advice about SSE as a Broadband and phone supplier?
was thinking of joining them, im just coming to the end of my deal with talk talk, i like the fibre and anytime calls (inc international) i have, but i also have TT TV which is basically a freeview box with a few extras, i contacted them and said i don't use the TT extras,so i only want to pay for Fibre and anytime calls etc and they cannot get anywhere near the price of SSE ( who are offering Unlimited ultrafast B/B at 78mbs, & anytime calls inc International for £23pm for 18mths!
what do people think? are they worth trying, its the best deal i can find, better than Sky, BT, Plusnet etc
thanks in advance
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Comments
I went for the Ultrafast (up to 76Mbps) FTTC service @ £21/month including line rental.
There is a new website community set up for discussions on SSE Broadband - maybe worth you asking the question there ? - www.discussisp.com
Thanks
Seems a good deal, the only thing it doesn't seem to have included that would incur extra costs for us is Caller ID but the all day calls including 20 International Destinations is just what we require.
Will post details of how things pan out as it progresses
although they were quick to point out when ordering that if i miss the appointment i will be charged over £100...its a good job i was here anyway and not waiting in special...i set up the router in mins and was up and running straight away, and also the phone package is up and running too, just no caller ID which is £3.50pm extra!
i will see how it goes for now and report at a later date
kings
http://www.moneysavingexpert.com/phones/cheap-broadband
Of course how detrimental or restrictive this is to your actual service depends on how the Traffic Management is actually set up and implemented, but the only way to find out is to take out a contract by which time its too late if it does have a big impact on your service.
Sadly, I don't want to take the risk of paying for a Fibre connection only to find that it could be throttled right back during Evenings and Weekends at the whim of the ISP when any Traffic Shaping is active.
Most people probably may not even notice the effects of Traffic Shaping, although if you are a large household who use streaming services such as Netflix or any form of IPTV or Catch Up TV then you may find it to be restrictive.
The fact that they even still use Traffic Shaping does make me wonder how robust their infrastructure is, and how much influence Traffic Shaping would have in the future once more and more subscribers are on board. after all they are one of the few providers who still do this.
Personally i'll stick with the providers who constantly give you the speed your line can maintain - there are plenty of them.
However there was no issue with the switch from bt to sse and everything is up and running as it should be, i shall monitor it and see how it goes.
I've had mine installed today.
What router did SSE supply you with as the one I got from them I am using at the moment without the white Openreach box ?
Daniel
A black and white one TG589VAC.
Edit solved it had to switch it to vdsl mode it was in ethernet 5 mode.
Yes, same model as mine - Glad you have now got it working.
"The fact that they even still use Traffic Shaping does make me wonder how robust their infrastructure is, and how much influence Traffic Shaping would have in the future once more and more subscribers are on board. after all they are one of the few providers who still do this."
You can worry about the future till the cows come home. There's no guarantee that SSE will use Daisy Communications in the future, or anything else.
As to traffic shaping, I haven't been affected by it, if it's ever been used. That's not to say others won't who live in congested areas. I have two boxes connected to Netflix/iPlayer which run glitch free.
I don't use SSE PSTN voice services, but I do have two VOIP lines (Soho66 and SIPGATE) in a single VOIP deskphone for interantaional calls, and all have worked flawlessly over SSE/Daisy.
Nothing to complain about. Shocking, eh?
On my 3rd day with SSE so far solid connection, speeds always averaging 72mbs down and 19mbs up, not had any traffic management and i'm a very heavy user as i game online and all my tv is watched online etc.
So far very happy with SSE.
We called them yesterday for an update and to be honest they didn't instill much confidence. They couldn't say why we haven't received a welcome pack (they said it's been sent) and they had no idea when the service is likely to be activated.
So I guess it's a case of wait and see!
Will keep you all updated as to how this merry dance pans out will it be BT or will it be SSE? let the games begin.
I contacted our existing provider who made us a good offer of free 76Mb for 12 months but no free calls.
Better the devil you know!
Spoke too soon getting traffic managed very heavily my speeds go as low as 2mbs, i've contacted ofcom who said i can cancel without penalty as SSE are not providing me with the guaranteed speed for a reasonable ammount of time aka 50%.
I'm finding my connection throttled from 9am - 12am everyday and only getting between 2mbs and 8mbs speeds 12am - 9am i'm getting 78mbs, SSE use Daisy communications who seem to be the problem.
I've given SSE 30 days cancelation notice and will be moving back to BT.
still, for £21 quid a month for 18 months, it's a no-brainer for the anytime landline calls, so i'll happily put up with the alleged "ultra fast" fibre broadband i'm getting.
They offer one package to any user and three 'exclusive' tariffs to existing customers.
That effectively excludes me from signing up with them
Yes, this is because of take up being higher than expected (who knew?). Can't switch myself due to energy exit fee and pre-paid rental outweighing the benefits for the time being.
The traffic shaping is worrying but I think the user is in the extreme, possibly contravening AUP.
The £3.50p/m for Caller ID is a bit steep - are there any other services bundled for that price?
Is it just me or does the massive increase in line rental plus the additional charges for line services carry any analogy to historical mobile phone billing? It's about time we had a realistic pricing structure for telephony and broadband similar to mobile phones.
Rebooted the router and still no internet light so rang SSE support and have currently been on hold for 43 minutes ...
Getting 74mb down and about 18mb up at the moment, but the line tests have said i should be able to get the maximum of 80mb down once the 10 day adjustment has been completed.