Complain to the Beeb.
The key message is for programme makers to consider the intelligibility of their content at all times - make sound a priority
www.bbc.co.uk/blogs/tv/2011/03/is-the-background-music-too-loud.shtml
"One of the most common complaints to BBC television in recent years has been that some people find it hard to hear the dialogue in our shows.
...
We also worked with the Voice Of The Listener And Viewer, Channel 4 and the Royal National Institute For Deaf People to find out once and for all what it is that can make it hard for viewers to hear the dialogue in our programmes properly.
The results were surprising. It turns out that audibility is not just about background music, as many had thought.
.... "
www.bbc.co.uk/guidelines/editorialguidelines/page/guidance-hearing-full
"The BBC is committed to ensuring that its programmes and services are as accessible as is reasonably possible to all people, whatever their impairments or disabilities. We want all audiences to have the best chance of hearing our programmes. Under Part Three of the Disability Discrimination Act the BBC has a legal obligation to make reasonable adjustments to ensure that this is the case. What is "reasonable" will evolve as technology develops and this guidance is kept under review. The BBC consults a range of disability organisations regularly.
This guidance shows how we can improve access to our content and services for people with hearing loss. The key message is for programme makers to consider the intelligibility of their content at all times - make sound a priority."
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