Evenshalshaw Reviews

Excellence service provided by Peter Hardy from start to finish when purchasing my car from him yesterday. Very knowledgeable and provided the car i wanted.

Date of experience: 31 March 2024

Dealer ship are scam artists, sold me a new car with faults. Now refusing anything to do with it saying it's ford fault.
Offered to buy it back off me for 9 grand less. Not bad for 6 months work.
Fault still there.

Date of experience: 03 April 2024

Abbas sabri sold me my car and was so helpful! can’t recommend him enough too help you buy your car👍🏻

Date of experience: 03 April 2024

I did a part exchange at Evans Halshaw West Bromwich. The service I received was outstanding. Mark who sold me a new car was very helpful, I’m very happy customer, A completely issue free experience with the service he gave me . A massive thanks to mark! Will sure be recommending Evans Halshaw West Bromwich to my family and friends.

Date of experience: 30 January 2018

I bought my ST Line Fiesta from Evans Halshaw Lincoln in July 2021 and received great service throughout the sales process. Thank you Lizzie Theo Sam and the rest of the team.
I have just taken it back to have its first service and once again I have had superb service. Thank you Brandon for making sure everything was dealt with and returning the car washed and
ready to go ! And thank you to the service team.
I have been a customer since 1988 and seen many changes and bought several cars....and experienced good and poor service. However the current level of competence and "can do " attitude is brilliant.
Long may it continue.

Date of experience: 07 October 2021

Please avoid this company and buy somewhere else, they are only interested in the sale. the customer service and service department are the worst i have ever experienced (they make Arnold Clark look good!!!!) they use legal loopholes to get out of any issues you may get so if you have an issue with a vehicle they will just ignore you or fob you off. AVOID

Date of experience: 20 March 2021

Everything from buying my new motor (I could write a book about that fiasco ) to having it serviced has been one big headache. I don’t think I’ve ever once phoned Ford Wolverhampton Evens Halshaw (I’ve made quiet a lot of calls especially when I was buying my new motor) and been directed straight through to someone with out having to wait in a queue only to either be cut off or finally (after a long wait) speaking to someone and then being told they will get back to me (which has never ever happened). How on earth they are still in business is a total mystery to me. Stay away I regret the day I ever heard of this company, it grieves me I can’t score them lower than 1 star.

Date of experience: 31 January 2019

I went to Newport halshaw dealership after travelling for 2hours and realised they had lied to me regarding the condition of 2 year old Kona, that was in pitiful state inside and had rust on the bonnet that was never declared, and holes in plastic around the trunk of the vehicle.
My strong recommendation is stay away from this dishonest dealership.
Very annoyed customer

Date of experience: 23 March 2023

Since 27/9/23 I have been trying to get a key from evans halshaw to no avail . The sales manager was extremely angry at me for putting a review on the shiremoor site . Tuff . If they had got their act together the review would have been outstanding . The only outstanding bit was their bad attitude , their lax attitude to getting things right , their blame culture (I was to blame) . Sold me a car with one key as the incompetent fools lost it . Car was scratched in three places . I visited the show room and was given a different excuse every time . Can’t even get there lies straight . The last straw was with Joshua the sales manager who came on the phone telling me to remove it and his name . Not a chance mate . I will poss remove it when and if you produce a key

Date of experience: 27 September 2023

I tried their car selling web page, they gave me an acceptable price, only to drop the offer by a very large amount because of a couple of minor scratches and because my last service stamp was not from a main dealer. I worked out in disgust, a complete waste of time. Sold the car on Autotrader to the first buyer within a week for about 20% more.

Date of experience: 05 August 2017

Andrew help sort out the purchase of my seat that I had reserved online. He was helpful and knowledgeable from the out set and put my mind at ease through out the whole process.

Date of experience: 05 August 2022

Customer service was good until I’d paid for the car in full then trying to speak to anyone was a nightmare. It seemed that they wasn’t interested once they had received the money. I bought a 14 reg Ford Kuga. The car came to us absolutely filthy inside & out despite being told it would be fully valeted before delivery. It also arrived 5 hours late. One of the windows wouldn’t open, but couldn’t get hold of anyone for answers so just dealt with it myself. I even emailed the manager but still no response. Also the V5 didn’t arrive with the car so taxing it was a nightmare. I will never buy from them again.

Date of experience: 10 November 2018

After reading all the comments on evenshalshaw I was very weary of buying a car there. I can say I had a very pleasant experience. Magan was very friendly and always returned all my calls. I would defo recommend them.

Date of experience: 17 February 2019

Had a problem with a previous Ford Dealership in Glasgow. Decided to call Evenshalshaws Glasgow Ford Dealership. Spoke with a polite pleasant sales person called Charles who I explained to what I was after and the deal I was looking for, within a few phone calls that day deal was done for two Ford Puma St’s one in white and one in green. Orders placed and it was easy. So much so I called Charles again the next day to see if he was able to do a deal for my Daughter which he managed to do, by matching the deal my daughter was getting from another dealership. But she got to pick from a few different Ecosports of which one she wanted. Kept up to date with orders for the ST’s. Payments were cheaper in the new cars and got money back on one of them also, along with payment of £50 for recommending my daughter. Both of these payments paid into my bank account in less than a week. Would fully recommend Charles and if Charles isn’t in you have Liam there also who is also polite and pleasant to deal with both are a amazing credit to the company and will be returning in the future when buying my new cars.

Date of experience: 19 February 2022

Bought a £16000 car off yous from the Vauxhall Plymouth branch which had a tow bar fitted. Yesterday after using the tow bar for the first time it came off while travelling down the road. Completely destroyed the trailer and could have very easily killed someone. Clearly it had been fitted incorrectly as the trailer was empty. Could have very very easily been so much worse. The car now sits at an angle on the back end after the trailer came off. At the very least I expect the car repaired (replace whatever broke on the suspension when it came off) and towbar replaced. If not we’ll be seeing you in court and it’ll be a lot lot worse. Spoke to someone at evans halshaw and he had the cheek to ask if it was fitted correctly, it was fitted by your garage! Now out of pocket for a 3 grand trailer and extensive damage to the car

Date of experience: 22 May 2022

evenshalshaw burnley excelent service made me feel comfortable sales man jonny explained everything to me step by step i defo recomend buying a car from them

Date of experience: 17 January 2018

This is second review on the same car.
Don't use Cardiff branch recently bought a 16 plate ds3.
When I got home looked in glovebox for owners manual and service book not there.contacted salesman and he said you can get one on eBay.
Took a mechanic with me to look he said brake's a bit low to which salesman said there OK there in specification.had mot 6 weeks later and given an advisory saying just passed but should be changed asap.
Also now got lights on dashboard had them read found out of adblue fluid,found out this should have been done when car serviced have had to top up found totally dry.
Still waiting for them to offer to repair brake's and send booklets .
Have been offered to bring car in they will read diagnostics sort out manual/service book and LOOK at brake's,bloody look the cars just had an mot,so refused unless they collect car or give me a dealer near home to get things sorted and had silence since.
Would advise you to other dealer

Date of experience: 26 June 2019

I'm back Sadly my car had no aircon so had to book it in... if you have a dash cam and have had your car in the MK branch I would recommend reviewing your footage, very odd stuff happens to your car when in kingston Milton Keynes!

Date of experience: 11 July 2020

Bought a car for my son. Fiesta, Aircon not working, so they regassed it. Have found a problem with the condenser unit.
Just trying to get them to replace it but they never call back. Was told at one point service was waiting for someone to come out if a meeting to get the go ahead. Phoned the following day after another day of no contact to be told by sales that person who they were waiting for had been in benidorm and was still there. So I was obviously lied to.
Still not resolved!!!! Don't bank on any after care.

Date of experience: 19 August 2022

After buying a range rover from the Beverly branch, I found that the overall condition of the brakes were poor and with heavy corrosion.
After taking it to a Range Rover specialists who confirmed this... I was told that NO work would be carried out on my car by Evens Halshaw.
After sending an email too them i had a call from Simon Mennell
who listened to my case and said he would get back to me that day.
True to his word i received a call at 18.50 to say that he had sorted the work out and i should make an appointment to suit me.
The work has now been done and i am now enjoying my new car!

So i would like to say a THANK YOU to Simon Mennell of the Beverly Branch for sorting the problem out quickly and effectively !!

Many Thanks
Andrew Field

Date of experience: 20 November 2017