12,329 total
I've always had a good experience with MotorEasy, through which I have had extended Warranty Cover on two motor cars.
Fortunately, I have not had to make any claims on either vehicle, but have had peace of mind that it is there, in the background.
Date of experience: 04 May 2024
Very helpful and efficient service. Great products, competitively priced (Bought GAP, Cosmetic repair and Alloy Wheel cover for the same price the main dealer wanted for one of these three)
Date of experience: 29 April 2024
Dane has been really helpful both times I’ve had to make a claim, making what can sometimes be quite stressful and frustrating, easy and fair for both sides. Appreciate the work you have done on my behalf and getting everything resolved in a timely manner! It’s great that the employees do everything they can to help to assist you!
Date of experience: 02 May 2024
Reply from MotorEasy
Hi Thomas,
We love hearing feedback from our members. It's great to hear that you had such a good experience with MotorEasy. Make sure to login to your online account area where you can easily manage all your policy documents, get timely due date reminders and access exclusive motoring offers.
Happy Motoring,
Daniel
Dealt With Dane & Lauren Half Way Through My Claim & Can't Fault Them Both, Kept Me Updated & resolved Any Issues Soon As, Good Communication. Thanks Both
Date of experience: 03 May 2024
I had heard that Motoreasy were good but knew nothing about them. After online research and review reading, I bought both Gap and wheel insurance. Both products were explained in detail, the purchase was easy and straightforward, and the Motoreasy rep I dealt with was very helpful.
They have a great range of products for motorists, and bring most motoring requirements under one banner.
Date of experience: 22 April 2024
Reply from MotorEasy
Hi Will,
Thanks for the review, great to hear you're now protected with GAP and Alloy Wheel insurance. Have you had a chance to look at our other motoring products that we have to offer such as our Cosmetic Repair Insurance? Should you have any other queries relating to your policy, don't hesitate to send us a message from your MotorEasy account, or give us a call.
Happy Motoring,
Emily
Robin and Dane were lovely. During such a stressful time having had my car written off they were informative and knowledgeable so I knew what I needed to upload as and when. They really did help me and I will use motoreasy again in the future. Thank you.
Date of experience: 02 May 2024
Reply from MotorEasy
Hi Marie,
Thank you for taking the time to leave your feedback. Here at Motoreasy we strive in delivering excellent customer service and satisfaction. We are glad that you have had a positive experience with us. Recommend us to a friend and you could treat yourself to an Amazon voucher. Login to your online account area to find out how.
Happy Motoring,
Harry
Website could be better especially after you have signed up as too many ads. However signing up was easy. They phoned, discussed the details of each policy and gave good discount. Disappointed that even though it was for a new car had to provide photographic evidence to activate.
Date of experience: 17 April 2024
Do not waste your money.
We've had two Audis covered by Motoreasy policies and experience with submitting claims has been consistently painful and most seem to result in refusal - often for dubious reasons. The claim process is very drawn out and frustrating. I know of 3 garages who have told me that they will no longer deal with Motoreasy because they are not prepared to keep customers cars semi-dismantled whilst Motoreasy takes days to issue a decision.
I strongly recommend others to seek alternative after-market warranties as I am doing now.
This review does not just deal with specific failed claims but mainly with the very poor customer experience with Motoreasy. Something which I raised with them on previous occasions but that they have never addressed.
Date of experience: 04 May 2024
Reply from MotorEasy
Dear Mr Baker,
This is your second review regarding your 111,900 mile Audi which had an issue with the clutch and fly wheel last year.
An independent inspector reported “the clutch friction plate is excessively worn to the friction material, with evidence of heat exposure also being present” and “we consider the clutch and flywheel have reached the end of their serviceable lifetime due to general wear and deterioration.”
There was no sudden or unexpected failure, and no warranty is able cover a worn clutch, which is excluded. As a result the claim was declined.
However, as a gesture of goodwill we offered a contribution towards the repairs due to your time on cover which you accepted.
We cannot continue to offer further goodwill for claims excluded by the policy.
Your second Audi had faults relating to the crankshaft pulley, wheel bearing, fuel flap solenoid and pressure sensors covered during your time on cover.
Regards,
Saoirse
Good price easy sign up process. Never had to claim so no experience of this process but happy with the service I have had
Date of experience: 04 May 2024
Motoreasy were great to deal with. Amber was so helpful and informative! Highly recommend and I have total peace of mind for the duration of my car lease.
Date of experience: 24 April 2024
Dane was brilliant no hassle managed to get booked in for my service and mot on my BMW, any questions I needed to ask he was able to answer them would highly recommend. Stress free
Date of experience: 30 April 2024
Reply from MotorEasy
Afternoon,
Thank you for choosing MotorEasy. We are confident we can look after all your motoring needs for years to come. Have you logged in to your free online account area? There is lot's to discover, including many motoring offers. Plus, you can manage all your documents in one place and get timely MOT, Service and tax due date reminders.
Happy Motoring,
Harry
Struggled with the payment going through on the website but they rang me up to check if there was an issue and not only sorted it but also gave me a good discount👍
Date of experience: 25 April 2024
Reply from MotorEasy
HI Stephen,
Thanks for the review. We are pleased that our team of friendly advisors were able to help in finding you the best policy for your vehicle. Have you thought about booking an MOT with us? You can get a free MOT when combined with a full manufacturer’s service. Should you have any further questions, our advisers will be happy to help.
Happy Motoring,
Harry
Very professional from start to finish. Having been treated appallingly by another company all done & dusted in 5 weeks
Date of experience: 26 April 2024
Pointless. Go on to the MotoEasy website and see what cover would best suit your needs, then put the money for that cover directly into a savings account. That way you have the money to spend on any repairs and are not giving it to MotoEasy for them to keep.
Date of experience: 03 May 2024
Reply from MotorEasy
Dear Mr Pend,
After 6 months on cover you raised an engine claim on your Land Rover Discovery.
We instructed an independent inspector to complete a report on the fault.
The engineer confirmed with your garage that on their initial investigation no oil was registering on the dipstick and the engine had been partially dismantled by the garage to determine the extent of the internal damage.
The Engineer inspected the dismantled engine and found the crankshaft journals on cylinders 3 and 4 were displaying heavy scoring and bluing consistent with poor lubrication, along with impact damage from the final failure. There was no holing to the engine block.
The Engineer concluded your vehicle had suffered catastrophic engine failure due to a lack of lubrication, which was evidenced by the bluing, scoring and the thermal overload of multiple components. The evidence seen was consistent with the oil level being allowed to deplete to a critical state.
Continuing to drive the vehicle with depleted oil levels lead to the failure of the engine, and your claim was declined as a result. No warranty can cover faults caused by insufficient maintenance or continuing to use the vehicle in a state of failure.
A manager will be in touch to discuss your case.
Regards,
Rory
Ryan has been super helpful and has assisted me in getting a couple of repairs done. Highly recommend.
Date of experience: 03 May 2024
More than happy with their GAP insurance policy. Customer service is always good and helpful too.
Date of experience: 03 May 2024
Great price for the cover provided. Follow up from Motor Easy was helpful but not pushy. Setting up policy online was simple including the uploading of necessary photos.
Date of experience: 16 April 2024
Reply from MotorEasy
Hi Ganda,
We love hearing feedback from our members. It's great to hear that you had such a good experience with MotorEasy. Make sure to login to your online account area where you can easily manage all your policy documents, get timely due date reminders and access exclusive motoring offers.
Happy Motoring,
Harry
Fast, efficient and thoroughly professional. Amber was superb throughout creating a tailored solution for all my needs and helping me onboard taking all the hassles away. Great job? Thanks
Date of experience: 16 April 2024
Reply from MotorEasy
Hi Paul,
Thank you for taking the time to leave your feedback. Here at Motoreasy we strive in delivering excellent customer service and satisfaction. I will be sure to inform Amber of your kind words, and we are glad that you have had a positive experience with us. Recommend us to a friend and you could treat yourself to an Amazon voucher. Login to your online account area to find out how.
Happy Motoring,
Emily
Having previously trusted MotorEasy with my gap insurance, and reaping the benefits following an insurance write-off, I obviously chose MotorEasy again.Big Thankyou to Amber! The added benefit being the superb price of alloy wheel and tyre insurance, giving me 36 months to sleep easy!
Date of experience: 23 April 2024
Reply from MotorEasy
Hi Mr Bolton,
Great to hear that you are protected with MotorEasy GAP Insurance on your vehicle. We're here to make motoring easier for you! Have you looked at protecting your vehicle even further? MotorEasy Alloy Wheel insurance will protect your vehicle from any scuffs, dents, or damage.
Happy Motoring,
Harry
I made a claim with my alloy insurance and it was completed a week after putting the claim through. I found the customer service to be perfect, and would recommend Motoreasy for all your car insurance needs.
Date of experience: 18 April 2024
Reply from MotorEasy
Hi John,
Thank you for taking the time to leave your feedback. Here at Motoreasy we strive in delivering excellent customer service and satisfaction. We are glad that you have had a positive experience with us. Recommend us to a friend and you could treat yourself to an Amazon voucher. Login to your online account area to find out how.
Happy Motoring,
Gabby
