Stratstone Reviews

Dropped car off 15th April for Brakes & DPF sensor replacement. Clare Power was dealing with my car and throughout the period the car was at Workshop, Clare kept me fully informed on the issues and progress of the works until completion. Her customer service and attention to maintaining contact with me was excellent.

Date of experience: 17 April 2024

The customer service was excellent, fully met our expectations. The staff went out of their way to make sure we were happy and everything we asked for was completed on time. Both Hari and Heather’s kindness and customer service was exceptional. Adil completed the repairs and more in perfect timing - thank you so much

Date of experience: 15 April 2024

I visited the dealership looking for a car and was shown this lovely X3 by J.P.
He took time to answer questions and to resolve any issues I had. A great deal of professionalism shown!
Thank you J.P and thank you to Nathan for helping me get on line to DVLA. Your help was much appreciated!

Date of experience: 13 April 2024

Huge thank you to Karl and Dale in the Parts / Service department who went above and beyond to help with a tricky trim on my Defender. Amazing customer service. Cheers.

Date of experience: 16 April 2024

New BMW purchased.

Exceptional customer service received from start to finish, nothing was too much trouble. Very pleasant, friendly, helpful staff throughout branch.

Communication excellent throughout. Edward Hall was an absolute pleasure to deal with and is a valuable asset to Stratstone.

Date of experience: 16 April 2024

Recently purchased a vehicle, dealt with Kieron Adams who was very good from start to finish, kept in touch with me every step of the way, helped transfer a cherished number plate over and delivered the car for me, very pleasant experience, have used this dealership for 9 years and Sam in the service department is very good also, very helpfull, thank you both.
Sue

Date of experience: 27 March 2024

Service here is brilliant and nothing short of outstanding. I was looked after by Michael his enthusiasm knowledge and high level of friendly impeccable customer service was truly outstanding. You are looked after from start to finish no stone left unturned every question answered to get the right car for you at the right price .I would highly recommend this dealership as its the best I've come across in nearly 40 years .Well done Michael you are an absolute asset to the business.

Date of experience: 11 April 2024

Martin was excellent from the start, knowledgeable and customer focused. On the day of the part exchange everybody at BMW Doncaster was super friendly and again Martin was super helpful to ensure a smooth handover of the vehicle.

Date of experience: 13 April 2024

Purchased 2 cars from this dealership previously without any issues. Telephone system doesn’t work or isn’t answered, have to drive to the showroom if I have questions about my purchase, 3rd time driving to showroom hoping to pick up car told salesman wouldn’t be in for 2days. Just concerned if this is the service I can expect in the future if I don’t cancel within the 14days cooling off period.

Date of experience: 17 April 2024

Exceptional service from start to finish! Mhairi at Mercedes Glasgow truly sets the gold standard for customer experience. From the moment I made the initial call to the completion of my car's service, everything was seamless. Mhairi's professionalism, attention to detail, and genuine care make every interaction a pleasure. Her dedication to ensuring a smooth process is unmatched, and it's the reason why I continually choose Mercedes Glasgow for all my automotive needs. Mhairi epitomises what outstanding customer service looks like and is undoubtedly an invaluable asset to the business. Five stars without a doubt!

Date of experience: 14 April 2024

The person we dealt with was very nice, polite and very helpful. We were very impressed with Stratstone as a company, everything was very easy, no hassle. We felt reassured that we were being looked after.
The added bonus of a complimentary half day off-roading was the icing on the cake!

Date of experience: 06 April 2024

I recently purchased a BMW 3 series 330e. Miles was very helpful and caring throughout the whole process. I couldn’t be happier with my experience. From the moment I arrived to choose the vehicle from leaving with my dream car. Miles was very professional and very bubbly which made the whole experience memorable. He helped me throughout the whole process and I would just like to say a huge thank you to Miles for providing such an amazing service. I have recommended your dealership to family and friends and have guaranteed they will receive outstanding customer care. I also would like to thank Ben for his outstanding customer service and supporting me with any worries and issues I had. Once again thank you to Miles for making this a memorable experience.

Date of experience: 11 April 2024

Very welcoming and helpful, have purchased a number of spare parts from them and will continue to do so.

Date of experience: 16 April 2024

Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week later. He has been very accommodating from start to finish and remained helpful even after the sale. I will definitely look at coming back to Stratstone Hull :) despite the 3+ hour drive from Suffolk.

Date of experience: 29 March 2024

Helpful and friendly service centre team, dealt with car promptly and efficiently

Date of experience: 15 April 2024

A delight to deal with every time. Always keep you informed throughout and you know they will take care of your car.

Date of experience: 08 April 2024

My car was damaged whilst in the Wilmslow dealership, the dealership don't deny this fact. I was told that the warranty work it originally went in for was completed and the car was handed back. I then found out that the warranty work was never even undertaken, this was confirmed by the dealership. I asked Porsche UK to allow the damage repair work to my car to be undertaken by another dealership and have Porsche Wilmslow meet the costs (£282.98) and Wilmslow politely refused. I am very disappointed with Porsche from an ethical / quality and honesty perspective, the idea of owning a Porsche holds little satisfaction to me after these experiences.

Date of experience: 18 March 2024

Donna on the reception desk was so friendly and helpful. Watching her interact with other customers and not just myself was so warming. An asset to the team at Giffnock.

Date of experience: 10 April 2024

I have been trying to arrange a test drive for the new Evoque, but nobody will call me back to arrange this. I have telephoned six times and on every single occasion, the phone rings for three minutes, then cuts off. I have emailed Daniel Paddon, the dealer principal, asking him to call me, but he hasn't responded either. I guess I will be going to Derby then...hopefully they will be happy to sell me a car!!

Date of experience: 15 April 2024

I recently purchased a BMW 218d grand coupe from Strastone Leeds dealership and I couldn't be happier with my experience. From the moment I arrived Kamal was incredibly helpful and attentive to my needs. He guided methrough the entire process with professionalism and expertise, making sure I found the perfect car for me. The BMW 218d is everything I hoped for and more a joy to drive. Thank you for providing such exceptional service and for helping me find my perfectcar. I highly recommend your dealership to anyone in search of quality vehicles and outstanding customer care. I also want to thank Simon for his also outstanding customer service.
I traded in my golf GTD, and was given more than I expected for the trading.

Date of experience: 07 March 2024