7,953 total
The experience I received when I called Warrantywise
Was nothing short of polite and professional and it was not even a broken down car issue but more administration related..
So now I have a real understanding of how I would be treated if my vehicle had actually needed there assistance...
Top draw..
Date of experience: 01 May 2024
I have received absolutely amazing customer service from warrantywise company. I would like to say big thank you to Andy Lyons who works there. He was absolutely brilliant. Very polite, kind, knowledgeable and very helpful person. The right person in the right place. We are so grateful that we have had an opportunity to be served by such an amazing person. Angel. Thank you
Date of experience: 30 April 2024
Reply from Warrantywise
Good morning Barbara,
It's excellent to hear that you are so pleased with the level of service provided by Andy!
We will be sure to pass your feedback over to Andy for you.
Kind regards,
Warrantywise
Great service, dealt with all emails same day as sent, would highly recommend using this company for your warranty. Thank your Laura for you fast response and payment for repair.
Date of experience: 03 May 2024
I spoke to Frazer from warranty wise this morning and have taken out a 3 year warranty on a car that’s new to me. He explained the warranty clearly and it will be nice for me to have piece of mind that if something goes wrong with my car that I’m covered and won’t have any big bill or problems that can’t be sorted out!
Thank you again for being so quick and concise.
Anna - excited to get my Mini Cooper!
Date of experience: 03 May 2024
Brandon was extremely helpful and explained everything clearly. He arranged my warranty expertly and put me at ease. The service was top notch and I'll happily use this company again and recommend their services.
Date of experience: 02 May 2024
Reply from Warrantywise
Good morning Philip,
Thank you so much for taking the time to leave this great feedback for Brandon!
If you need anything else, please let us know.
Kind regards,
Warrantywise
I’ve consistently had great customer service thus far with Warrantywise. A recent example of this was with Julie, where I needed to change my plans details to update my registration number. I was on the phone for less than a minute, registration updated and no admin fee to speak of - if only my insurance company were as easy to deal with!
Date of experience: 02 May 2024
Reply from Warrantywise
Thank you so much for the 5* review!
We really appreciate your feedback and it is great to hear that you are pleased with the service provided!
Kind regards,
Warrantywise.
We purchased a VW Tiguan and it came with a 12 month warranty,which was a godsend as 4 months in and the turbo failed! I gave the repairer the details and he contacted warranty wise on our behalf. The repair was completed and we now have our car back!
Thank you Lauren for your communication and assistance!
Date of experience: 24 April 2024
Reply from Warrantywise
Good afternoon Cath,
Thank you so much for the 5* review!
We really appreciate your feedback and it is great to hear that you are pleased with the service provided!
Kind regards,
Warrantywise.
I can only really comment on the young man who talked through my options with me, Brandon, and he was great. I had to ask him to slow down and go through a few different options because I'm autistic and I need more time to process. He was good, patient and thorough and answered all my questions. To be honest it's far too soon to say if the company are good overall and I am very worried about what it will be like to make a claim at some point in the future but I am hopeful. Today I received an email with my documents and my name was wrong but Brandon was very responsive when I emailed them so again I am hopeful.
Date of experience: 30 April 2024
Reply from Warrantywise
Good afternoon Joanne,
Thank you so much for taking the time to leave this wonderful review!
We will ensure that your kind words reach Brandon.
Please do let us know if you require any further assistance in the future.
Kind regards
Warrantywise
Spoke to Julia who was very helpful and great product knowledge really appreciate your time for taking my call and assisting me.
Thankyou so much
Date of experience: 01 May 2024
Their customer for 18 months. My car broke last week and they rejected the claim saying that it is due to wear and tear whereas my garage who examined the car physically they dint say it is a wear and tear.
Someone who is sitting somewhere classing the fault of the car as wear and tear based on their assumption doesn’t make any sense to me. I never claimed anything in the past. Absolute frustration and waste of paying them 18 months.
Date of experience: 03 May 2024
I contacted Warrantywise, expecting to be fobbed off as these warranty companies sometimes do, however, Bria C answered the call and was fantastic, she was efficient, friendly and knowledgeable. Bria explained that I would need to reach out to the dealership that I bought the car from ... we had so many issues with that Company we almost took them to Court .
Bria listened to my comments and went above and beyond her role and tried contacting them on my behalf, I actually believe my car is going to be fixed now, well done Bria you are a credit to warranty wise!
Date of experience: 01 May 2024
Reply from Warrantywise
Thank you so much for the 5* review!
We really appreciate your feedback and it is great to hear that you are pleased with the service provided!
Kind regards,
Warrantywise.
Been using warranty wise for over 5yrs and can't say anything negative about them.
I've made 3 claims on my BMW 2 series and thankfully warranty wise have supported the repair each time.
Date of experience: 01 May 2024
Reply from Warrantywise
Thank you for taking the time to leave this positive review, John!
If you need anything further, please do not hesitate to let us know.
Have a wonderful day!
Kind regards,
Warrantywise
The automated system in accounts thought that my monthly payment was late and messaged me accordingly. Jayne in admin sorted the Warrantywise system without issue, correcting dates and payment method. All done in a couple of minutes without problem.
Thank you.
Date of experience: 02 May 2024
Reply from Warrantywise
Thank you for taking the time to leave this positive review.
If you need anything further, please do not hesitate to let us know.
Have a wonderful day!
Kind regards,
Warrantywise
Very pleasant person, curtious , also polite. Overall a nice person to speak to and respectful , with a good understanding of my policy. I would like to say many thanks again .
Date of experience: 01 May 2024
Reply from Warrantywise
Good morning Cristopher,
Thank you for taking the time to leave this 5* review, our team really appreciate your positive feedback.
Kind regards,
Warrantywise
Re: Vauxhall Meriva CX64TDZ
After speaking to Melanie this morning I found her to be very knowledgeable and courteous throughout the call and assisted me with my query professionally
Thank you for your help it was much appreciated
Date of experience: 01 May 2024
Reply from Warrantywise
Thank you so much for this 5* review - we really do appreciate it!
We will ensure that your feedback reaches Melanie.
Do let us know if you require any further assistance.
Kind regards
Warrantywise.
I rang up to speak about warranty renewals and they were extremely helpful and sorted my issue quickly. They had the notes and updates on the system as well which made things easier.
Date of experience: 02 May 2024
Reply from Warrantywise
Thank you for leaving this great feedback!
Please let us know if you need anything further.
Kind regards
Warrantywise.
Dylan provided a great professional service. Knowledgeable on product, responded concisely to my queries and very good phone manner / people skills.
Date of experience: 03 May 2024
Just wanted to say how helpful Julie Craig was. Im also pleased to discover i have platinum cover. I will be renewing my policy in October :-)
Date of experience: 02 May 2024
Reply from Warrantywise
Good morning Gavin,
Thank you for leaving this wonderful review about Julie!
Please let us know if you need anything further from us.
Kind regards
Warrantywise.
Absolute constant harassment. IM NOT INTERESTED!
They phone me night and day, Saturday mornings, bank holidays non-stop. They have promised to remove my details from their system multiple times. I have blocked the number but they dont stop. Worst harassement i have ever had from any cold caller in my life.
Date of experience: 30 April 2024
Reply from Warrantywise
Good afternoon, Jonathan,
I am very sorry to hear of this.
I will ensure that your contact number is removed from the system so you are no longer contacted.
If you do have any other contact numbers, please kindly send them over to escalations@warrantywise.co.uk so I can ensure they are also removed from our system.
I do apologise about any inconvenience this has caused.
Kind regards,
Warrantywise.
I didn’t get the name of the person who contacted me but he was very courteous and after a short discussion regarding my schedule which had the wrong registration number he updated the details and put me under no pressure to upgrade my schedule from the basic bronze. I won’t know how good they are until i need to use them but i am hopeful that things would go smoothly.
Date of experience: 01 May 2024
Reply from Warrantywise
Good afternoon Paul,
Thank you for taking the time to leave this 5* review!
We hope you have a lovely day.
Kind regards,
Warrantywise
