I had seen the openreach guys working on the cabinet in the road, so when my broadband went down I left it for half a day before calling up - the indian call center guy suggested the fault was in my house and I would have to pay £130 for a call out "if" the fault was my fault. I pointed out that openreach were working on the cabinet I was connected to but he said that was just coincidence....
Open reach eventually called me to say the fault was outside my house so they wouldnt need access, and it was fixed - still took a week thouhj
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BT and Openreach to Split 
