My Plusnet contract ended recently and I remembered this topic for the fact that Bathtub Tom negotiated a better deal with them. My bills seem a bit high at the moment so, a few days ago, I thought I might look into doing the same.
I discovered that Plusnet now have lots of customers who are complaining about billing problems, including not being billed at all. They seem to stem from the site software being updated sometime around September last year.
I've got more pressing issues, so I'm going to wait for a while to see if the problems get resolved before contacting them.
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