I have used the AA twice recently and both times, their service was excellent.
(Hyundai under their warranty when my car broke down.)
A few years ago I broke down at some services on the M40 near Oxford and the AA used an independent 3rd party to try and fix the car. They spent about 5 minutes looking at the car gave up and called for recovery.
The AA man turned up and couldn't recover me as the car was 4x4 and the indi hadn't told them.
AA man spent 30 minutes and fixed the fault, then followed me halfway around the M25 to ensure the car was fine.
I would chose a company that has their own fleet over others that use local indis.
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