Early last month I bought a set of four DECT phones (with answering machine) to replace a set we'd had for a dozen years and were showing their age.
The new ones worked out of the box and the old ones were bagged and collected by the council for recycling, Small electrics are accepted in the same round as the mixed glass/paper/plastic once a fortnight.
After a couple of weeks the display on one of the four handsets failed. So last Friday I called Amazon hoping to get a replacement set and a return label for the faulty stuff. They wouldn't do that as (unnoticed at the time of my order) it was a third party supplier fulfilled by Amazon or some such thing. Only option was to return it for a refund - which would have left us without a phone, or rather doing a reversion to 30 years ago where it was a single corded item in the hall.
Argument, needless to say, got me nowhere and in the end I ordered a replacement set and got a return label emailed for the faulty ones. Refund to be processed upon their receipt by Amazon. Package to be collected by Hermes on Monday 28/09 - no time slot could be given. Waited all day; no Hermes. Allowed a bit of extra time but still nothing by 16:00 today.
Phoned Amazon again after I'd finished work today. Got passed pillar/post to technical support and patiently explained for the third time that we'd done all that - no joy. The items were in a box by my front door. Please could they kick Hermes and get them to call tomorrow. Apparently that needs a new label to be emailed to me and it's now too late for collection until Monday 05 October.....
That was an hour ago. No return label received but I've had an email confirming they'll accept return but based on it being a duplicate item - no refund.
I'll give it until the morning and have another go.....
Perhaps I'll just take it to a Hermes shop.
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