If you are a Waitrose Online Home Delivery customer.......read on.
The menu option on the website to cancel an existing order does not appear to work - so I rang customer services. It was explained to me that this feature has been (temporarily?) disabled as they have had problems with customers cancelling in error. You are then left with no new slots slots available and it is not possible to reinstate the order. You will then go hungry for Xmas. To prevent this happening they have made the only way to cancel is using a phone call.
OK , maybe a sensible solution.
So I cancelled the desired order by telephone.
Some time later I received an email confirming the cancellation - OK good.
I then receive a second email cancelling another order for which I had not requested cancellation. Which potentially leaves me with no deliveries for 13 days!
Ring customer services to find out why. I am told that the system shows I had cancelled the order. Which i refute strongly and request escalation. i have been promised a management call back in 48hrs. I have suggested that whoever calls should first review the recording of my original phone call.
Let us see what happens.
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