Non-motoring > Waitrose Online Food Orders Miscellaneous
Thread Author: sherlock47 Replies: 28

 Waitrose Online Food Orders - sherlock47
If you are a Waitrose Online Home Delivery customer.......read on.

The menu option on the website to cancel an existing order does not appear to work - so I rang customer services. It was explained to me that this feature has been (temporarily?) disabled as they have had problems with customers cancelling in error. You are then left with no new slots slots available and it is not possible to reinstate the order. You will then go hungry for Xmas. To prevent this happening they have made the only way to cancel is using a phone call.

OK , maybe a sensible solution.

So I cancelled the desired order by telephone.

Some time later I received an email confirming the cancellation - OK good.

I then receive a second email cancelling another order for which I had not requested cancellation. Which potentially leaves me with no deliveries for 13 days!

Ring customer services to find out why. I am told that the system shows I had cancelled the order. Which i refute strongly and request escalation. i have been promised a management call back in 48hrs. I have suggested that whoever calls should first review the recording of my original phone call.

Let us see what happens.

 Messages Author Date
 Waitrose Online Food Orders new sherlock47 18 Dec 20 10:17
 Waitrose Online Food Orders new PeterS 18 Dec 20 10:32
 Waitrose Online Food Orders new Zero 18 Dec 20 10:51
 Waitrose Online Food Orders new PeterS 18 Dec 20 12:13
 Waitrose Online Food Orders new CGNorwich 18 Dec 20 12:30
 Waitrose Online Food Orders new Clk Sec 18 Dec 20 12:47
 Waitrose Online Food Orders new Dog 18 Dec 20 13:24
 Waitrose Online Food Orders new Crankcase 18 Dec 20 13:39
 Waitrose Online Food Orders new Dog 18 Dec 20 13:50
 Waitrose Online Food Orders new Crankcase 18 Dec 20 13:54
 Waitrose Online Food Orders new bathtub tom 18 Dec 20 14:03
 Waitrose Online Food Orders new Duncan 18 Dec 20 14:27
 Waitrose Online Food Orders new CGNorwich 18 Dec 20 14:47
 Waitrose Online Food Orders new PeterS 18 Dec 20 19:06
 Waitrose Online Food Orders new Dog 18 Dec 20 14:07
 Waitrose Online Food Orders new CGNorwich 18 Dec 20 14:50
 Waitrose Online Food Orders new Zero 18 Dec 20 15:07
 Waitrose Online Food Orders new CGNorwich 18 Dec 20 15:54
 Waitrose Online Food Orders new Dog 18 Dec 20 16:17
 Waitrose Online Food Orders new sooty123 18 Dec 20 18:21
 Waitrose Online Food Orders new Runfer D'Hills 18 Dec 20 20:02
 Waitrose Online Food Orders new legacylad 18 Dec 20 21:09
 Waitrose Online Food Orders new Dog 18 Dec 20 20:21
 Waitrose Online Food Orders new sooty123 19 Dec 20 19:57
 Waitrose Online Food Orders new Dog 19 Dec 20 21:05
 Waitrose Online Food Orders new smokie 18 Dec 20 15:12
 Waitrose Online Food Orders new Ambo 20 Dec 20 14:50
 Waitrose Online Food Orders new R.P. 20 Dec 20 16:53
 Waitrose Online Food Orders new legacylad 20 Dec 20 20:40
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