>> There is no confusion , just a wilful determination to ignore simple instructions that have
>> been widely promulgated.
Not sure I'd agree with that. It's fairly straightforward to find out what area you're in and which rules apply albeit with some scope for wiggling over should rather than must. That does however assume access to the internet and the IT skills and literacy to make sense of what's written.
The project I'm currently employed on is predicated on approx 20% of the potential claimant cohort for Universal Credit lacking the means, in one way or another, to claim on-line.
In some areas the Covid rules have changed twice in less than three weeks.
Even intelligent people holding responsible jobs fail to understand stuff. A friend seemed convinced that her 20yo son and his 18yo girlfriend could form a 'bubble' and move between each other's homes.
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