>> Pre 13:00 service carries "Guaranteed delivery next day by 1pm or your money back".
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The counter clerk was correct. Due to COVID terms have been amended.
“For items posted from Thursday 24 December 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9am the next working day will be by 11.00am the next working day*
Our guaranteed delivery for Special Delivery Guaranteed by 1pm the next working day will be by 4.00pm the next working day*.
This includes items where a Saturday guarantee has been purchased.”
Royal Mail Website
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