We had a child's toy that we didn't order (and were never charged for) arrive randomly in December. Correct name and address, but we had never placed the order.
Did an online chat with Amazon customer services, who simply told us to dispose of it as we saw fit. I was assuming that, as it hadn't been opened, they'd want it back to resell.
It's incredible how these online retailers work when it comes to returns. We had a £400 piece of furniture that developed a fault after several months. Spoke to their customer service and sent a couple of pictures. Offered a refund or exchange almost immediately, but they didn't want the old one back. We actually had to insist they come pick it up, as it would have been a pain to take to the tip.
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Random Amazon order new
Random Amazon order new
