I've had an account for some years, generally used for at least 4 crossings per year, but, of course, none for the last year.
It was originally set up for i) the convenience of not having to do anything in real time (if the account is in credit), and ii) the fact that it originally gave a reasonable discount on the standard fee for each crossing.
I received the notification of impending closure (and was also aware that some people had had their account extended FOC), but I decided to close it anyway.
The discount for having an account is now rather less (50p per crossing) than it used to be, and they have, since I originally set up an account, introduced a "Paygo" system, whereby you can register your vehicle(s) and nominate a charge card. (So, much like the account, but with no minimum £10.00 commitment, but charged as and when).
I have a card for an account I use for PayPal, etc. which has only a small "float", and I intend to set this "Paygo" arrangement up before next crossing (heading for the continent in 2026 or so ;-) )
The request by 'phone to have my outstanding balance returned was answered promptly and politely, and the money hit my bank account rather quicker than I expected.
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Dartford Crossing Accounts Close After 15.. new
Dartford Crossing Accounts Close After 1.. new