>> Two things come to mind
>>
>> 1/ Facebook has 2.8 billion users, she hasnt managed to get past the automated gatekeeper
>> to get anyone to look into the matter, or got to the right department -you
>> need to get a way past that. - see point 2
>>
>> 2/ The Blackmail attempt was a bad idea, the hacker has now committed a criminal
>> offence under the computer mis-use act, I would try and get a crime reference number,
>> and then use that to get back into facebook and get the account shut down.
I think that covers it.
Trying to think what I'd do in that circumstance. As long as she's got the pictures and anything else that matters outside of the FB account what is she worried about?
If there are compromising pictures in there or she's been having 'lively' messenger chats with A.N. Other then there's a whole different complexion
Since I've nothing in my albums or my chats, even if with women I fancied 40 years ago, that would cause me to even blush a hi-jacker can stick their demands where the sun don't shine.
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Facebook account stolen 
Facebook account stolen 