Got a reply from LG support: the carrier settings may be incorrect on your handset; please ensure that these are amended.
The problem is I don't know what that means.
I tried a factory reset, but that didn't cure it (although it did clear all the junk SWMBO had on it).
>>Synching time and date from the network is an option in settings
Again, I don't know what that means. The clock and calendar are correct.
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