www.youtube.com/watch?v=azQTpzOKPcU
Enterprise Rentacar have a good damage policy, basically they give you a template and say don't worry about anything that fits in the template and I have never had any issues with them re returned damages, excess charges etc.
Europcar have delivered unusable cars (unbearable stenches, gearshift wouldn't move etc.).
Some have minimum (25) and maximum drivers ages.
Keep receipts for congestion charges and tolls. When paying, if you can, tell the toll company the specific journey you are paying for or they will allocate it against the oldest outstanding current one for that car, leaving you with the fine. (I had this problem with the Dartford Crossing, a few years back, even when calling them to pay, at that time they could not allocate it against the specific journey resulting in a fine and surcharge from the rental co. I don't know if this has changed now.)
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