Miss Z is in a rented flat. She has an Octopus smart meter for Gas & Electricity.
Somewhere along the line Octopus have cocked up the meter number and seem to be billing Miss Z for the nearby shopping centre.
Miss Z has sent them photos of her meters, with its serial number and reading but they claim that it cannot be hers!
They are also trying to charge her for usage before her tenancy agreement started and she has sent them a copy of the agreement with start date and council tax bill with start dates.
To fix the issue they are insisting that she does a gas and electricity "burn" that is to put the gas heating and hot water on full for a couple of hours and the same with heavy use electrical appliances like the cooker!
Given the cost of fuel and that we are supposed to be saving, I find this advise really weird. I also can't see how that will let Octopus know she has the right meter?
Last edited by: zippy on Sun 18 Dec 22 at 21:58
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