Got a text message alert from DFDS today saying that if temperatures 24c + they will suspend pet travel between 10-oo and 16.oo tomorrow.
Added that full refund or rebook free of charge was available.
Phoned and asked to change booking, at first was told £160 extra. Only paid £149 return (early booking) (non-refundable) Pointed out that on the text message it said FOC and after checking with manager all done for free.
Got a new invoice by e-mail and a bit of creative accounting was done to make the price the same. (including a £20 amendment fee). Still ended up paying no more.
Leaving Dover 07.40 instead of 12.55.
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