To TSB to a pre-booked appointment register a power of attorney for some rubbish savings account with enough money in it to buy an old banger. “Make sure you bring a utility bill and your passport when you come.â€
As at every other bank on the High Street, I took them my water bill.
No, we don't accept water bills, they're too subject to fraud. Telephone bills though. Thanks for telling me beforehand…
So I return with a certified telephone bill (certified copies of which I have sent to financial services firms by post without problem). There is no original as it is an online account so it isn’t really a certified copy, but nobody seems to notice… No, we can’t accept certified copies. Thanks for telling me beforehand that your procedures are completely different from everybody else’s.
So that that point they ‘kindly’ give me a copy of their instructions.
So I return with a really rubbish looking letter from HMRC that I could have knocked up in seconds on photoshop with a downloaded logo and courier. However, it works for their system so they accept it.
I don’t half feel sorry for people who have to administer KYC, it’s a dreadful job. But that was a bonkers procedure from the worst bank on the High Street.
When undertaking the same process at HSBC they kept me waiting 20 minutes whilst I quite happily read the newspaper and they insisted on sending me a bottle of wine by way of recompense. (Actually, that reminds me, it hasn’t turned up yet…)
/rant
|
TSB bank KYC new
TSB bank KYC new
