Yes, what Zero says.
I'm sure you're quite savvy enough to know how to deal with the hearing problem, but can you not have someone make the appointment call for you and then conduct the visit with pen and paper?
If you haven't got someone then email me, I'll make the call for you if you want. I can have a text based connection with you [Messenger or WhatsApp or something] while I'm on a voice based connection with them. I'm sorry I'm not close enough to drop round.
You most certainly should not be climbing a ladder.
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