Update...
I got my laptop back yesterday. Sprayed the box (not my original Lenovo box it went back in but a new generic box) and opened it today.
The laptop is like new!!! It has been refurbished to a very high standard and despite the serial number sticker being the same number it is a new sticker.
The bottom of the laptop appears to have been totally replaced as all of the little scratches (hard to see anyway on the black rubberised base) have gone.
It was delivered with that peel off factory plastic that iPhones come with on the top and sides.
I am guessing that they swapped the case / keyboard over with one that was in stock then fitted the existing motherboard / drives /screen .
All my software is still intact - I expected it to be gone. I had backed up and removed all personal files before sending it off.
Despite my original faff with them, they have done a very good job!
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