>> The parts removed belong to the customer.
>>
>> Flywheels and clutches are not "exchange" parts - I'd refuse to pay until they were
>> made available.
>>
>> Worst customer service ever.
>>
On the 1st point, I agree - to a point.
Most customers would not want the displaced units, so the normal course of action if for the garage to dispose of them (unless asked not to) on behalf of the customer.
Most customers would be most unhappy to find old parts in the boot, or worse still, on the passenger seat!
2nd point, some ARE exchange - depends on the particular part, would normally show on the invoice, or asking the garage would confirm.
IF the parts are exchange then the old units become the garages property upon the refund of the surcharge.
3rd point.... why?
Its not the best service by the sound of it, but not the worst!
What makes you say it was the worst customer service?
Edit, if i understand GB correctly, the flywheel was FOC, due to the original quote, I would class THAT as good service - most garages would re-quote with 'additional' parts....
Last edited by: swiss tony on Thu 16 Dec 10 at 22:32
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