It must be coincidence but we had a rare Virgin outage this morning. I think it went in the early hours (like 01:00) and it was about about 8:30 by the time I called them.
I used the landline, and the recorded system asked me to press 1 to confirm that I was calling from the place where the problem was, then played a recorded message saying broadband was down and should be back by 11:55. It wasn't, so I called again about midday and the time had changed to 16:05. But it all came back to life around 13:00 and has been OK since.
I've not had many problems in the many years with Virgin, and they have usually been reasonably prompt at fixing and usually (not always) good with their customer info. I know not all Virgin areas have been so lucky...
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Talk Talk Outages new
Talk Talk Outages new