>> 20 of us started in January and were only 11 weeks into our training and
>> mentoring when lockdown hit and have been furloughed ever since. However when we return, we
>> are receiving refresher training in all aspects, module by module, to bring us up to
>> speed. As an employer I really can't thank them enough.
How to deploy new staff members is going to be one of the challenges for my employer. The technical stuff can be broken down into modules and learned. On line resources have largely replaced manuals and text books so that stuff is covered too. Even then though there a tips/tricks and shortcuts you'd have picked up from colleagues.
Much more difficult are the 'soft' skills involved in dealing with the public by phone. Aside from losing the ability to do live observations (with client consent) newbies, particularly youngsters without previous experience would learn by observation. How to do it and how not to do it....
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