Is it really running slowly though? Or are they hoping to get a newer/faster computer? Running Crysis on a 7 year old computer isn't going to be great is it? No point putting too fast a graphics card in there because the CPU won't be fast enough to really make use of it.
So when they say it's slow, what do they mean? Slow to boot? Slow to login? Slow when using for general work? Or not good enough for Crysis? Crysis (and Far Cry) are both resource intensive games. Crysis 3 and Far Cry 3 on the hand are even more resource hungry - you could put the fastest CPU and GPU in a system and they would still hammer them if you turn everything up to max quality.
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