>> I certainly don't expect them to cure those problems.
>>
Try this. Reset the youview box to original factory settings.
Keep it disconnected from router.
Start up and skip all prompts for connecting to a router.
See if the box works in non-connected mode as a Freeview box.
Then connect to router, preferably another spare router, and let the software update go through.
If your problem comes back, then clearly the software update is the source of the problem.
If you can't escalate to "Executuve Team" or whatever via chat or forum, then as a final resort, write email to CEO of TalkTalk. She is known to get her staff to find solutions to customer problems promptly.
www.uswitch.com/broadband/news/2015/04/talktalk_ceo_reads_awful_customer_complaint_emails/
Last edited by: BrianByPass on Fri 13 Jan 17 at 17:14
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